I have finally spoken to TiVo support this morning, and the response was:-

All the managers and supervisors are in meetings and can not talk to me, we are sorry for the wait, but we hope that your problem will be seen too in the next day or so.
It in the system, and will seen to in due course.

I did ask that my call could be noted, so that it can be seen that I am pro-active in trying to get things moving

That will bring the total issue time to around 14 days...

That's what I call customer service... NOT.

Happy New Year TiVo.

Malcolm