Hi Pete,

Well I pushed Tivo for a changeover / replacement unit, and I was told that my issue had been escalated to a manager, who is not on site, and it is not usual protocol to contact the manager via phone, but it would be expressed in the email, that the next step ( what ever that is ) should be taken.

Perhaps some else is going to ignore my issue.

My patience with TiVo support is wearing out, its a Public Holiday tomorrow and then the weekend, so I guess I'm screwed. this week at least.

Thanks TiVo support, or should I say "Tivo Lack of Support".

I did wait today for Tivo to contact me either via email or Mobile, as I had given my number to the support guys to try and speed things up.

I am aware its the slow week between Christmas and new year, but why run a support desk, if the result is just to take your calls, and try and resolve user errors, and no genuine support for an actual product failure ?

If noting is going to happen for two week stop jerking me around and tell me that the managers are away, we cant approve anything, ( we are not allowed to ) , and the company has taken holidays and not approved anyone to assist in the change over process.

I gather that all the TEch staff are away, also, so Tivo support over the holidays, is a total planing, and manpower resource farce.

Happy new year to every one, and I hope that you never ever have to use Tivo support for an actual issue ( hardware) with your TiVo.
I hope for me, that I will get my Tivo working sometime next week.

Cheers

Malcolm