Unfortunately TiVo support is crap and I think most of what they have said is crap.
Firstly, just an FYI there is not much point in putting the TiVo into standby as all it does is turn off the LEDS and video output. The difference in power usage is negligible so unless the LEDS bother you there is no real benefit.
Can you first confirm if the grey screen is only visible on live TV (which is what a bad signal can show), or do you only get a grey screen and cannot not view the menu's or previously recorded playback.
Peter.
Bookmarks