7 Mate HD (74) and 10 Bold (12) Missing Guide Data in SA

[AusAdam]

In Adelaide, SA channel 12 (10 Bold) and channel 74 (7 Mate HD) has no working guide data. Is this something we can get sorted out?

[AusAdam]

Any progress being made with these channels? 3 months on and they still don't work on the TiVo.

[MattCallow]

I don't think anyone is actively working on this


Matt

[AusAdam]

I don't think anyone is actively working on this


Matt

Is this something that can be looked into and sorted out at all?

[DavidKeegel]

I can fix some things about guide data (in the last few days I have been busy dealing with changes to station names since 1 July 2021), but I don't know how to get tivos to read guide data for channels added by TV networks in the last few years. I have tried and failed a few times over the last couple of years. I have the same problem with channels like 12 and 74 in Melbourne (and have a manual recording for a weekly show on 10 Bold because I can't put guide data onto channel 12).

I don't think there is anyone else better placed to fix it than me. (Apart from the guy who set it up in the first place and gave me some training, but I haven't been able to get a response from him.)

[Tigm]

Hi David

How are the station name changes traveling? We are are in the NSW Snowy and the recent 10/Win changes are quite befuddling.

Tigm

[LazyBones]

The new changes to 10 Network 'channels' have also stuffed things up on my Tivo here in Hobart too. Hope it's not a pain to update/fix...

[DavidKeegel]

I have someone in Cairns who gave me detailed feedback on what he was seeing in his area, although it took more than a week for us to get our heads around what was happening. For Cairns it looks like the station which oztivo calls WIN (and used to have TV channel 10 on it) now has TV channel 9 broadcast on it, and what oztivo calls station Nine matches up with TV channel 10. Similarly oztivo station GEM matches TV channel 10 Bold, oztivo station 9Go matches TV channel 10 Peach; oztivo station ONE matches TV channel 9Gem, and oztivo station ELEVEN matches TV channel 9Go. Based on that, I have swapped around (over the last few days) the way guide data is treated. If I understand correctly the result for Cairns is that the guide data on the TiVo matches up with what is shown on TV, although the channel names do not match.

Apart from Cairns, I am still assuming that Nine matches 9, WIN matches 10, GEM matches 9Gem, GO matches 9Go!, ONE matches 10 Bold (although that probably doesn't work since 10 Bold moved from channel 1 to channel 12 last year, at least in Melbourne and Adelaide) and ELEVEN matches 10 Peach. If I get some specific information on what is happening in certain regions and it is like Cairns then I can swap stations around like Cairns (or perhaps there are different swaps in other areas). I am aware there is probably still an issue with 9Life in regional areas, but I'm hoping that might improve on 1 August.

If you have an issue where the guide data on your tivo doesn't match the programs you see on TV (like the channels have been swapped), then please give details. If you have channels with no guide data at all which haven't had guide data for a long time/ever, I probably can't help with that.

[LazyBones]

So here in Hobart, the current changes have taken place since channel 10's updates -

Channel 5
EPG - Nine
Logo - 10
Airs channel - 10

Channel 50
EPG - 9HD
Logo - Nil
Airs channel - 10

Channel 52
EPG - 9GEM
Logo - ONE HD
Airs channel 10 Peach

Channel 53
EPG - 9Go
Airs channel - 10 Bold

Sounds similar to the issue in Carins

Mike

[DavidKeegel]

So here in Hobart, the current changes have taken place since channel 10's updates -

Channel 5
EPG - Nine
Logo - 10
Airs channel - 10

Channel 50
EPG - 9HD
Logo - Nil
Airs channel - 10

Channel 52
EPG - 9GEM
Logo - ONE HD
Airs channel 10 Peach

Channel 53
EPG - 9Go
Airs channel - 10 Bold

Sounds similar to the issue in Carins

Mike

The information about "EPG" and "Airs channel" is very useful to me. It does sound similar to Cairns.

I have started swapping stations for Hobart. I think I did retro-fitting of guide data for July 13 & 14 and maybe July 15 before server daily processing. From July 17's guide data the swapping should happen automatically (touch wood).