Hi Chris,
The silicondust forums (http://www.silicondust.com/forum ) is the best place for cachecard support.
I had a squiz myself and it looks like someone had a similar problem ...
http://www.silicondust.com/forum/viewtopic.php?t=1110
... and ended up with a warranty replacement of the card. YMMV.
HTH.
Cheers, Dave.
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