Guide data issues and tips to resolve

**lynfran** · 18-03-2019, 09:21 PM

Has anyone else had an issue of the recorder cutting short on a film? I mean, I set up the recording as normal, but the film starts and finishes later than the times stated so I miss the ending.
It's happened twice now!!! Sort it out please.

**Islander** · 19-03-2019, 06:18 PM

The guide data is produced from TV listings from the broadcaters and as these are produced in advance they don't reflect what is happening in real time. If you want to be certain to get all of any program set your TiVo to record extra time when you set it to record.

Btw Your last comment is a little less than helpful to the volunteers that are ensuring the TiVos we are using are still functional.

**Darren King** · 22-03-2019, 04:53 PM

I'll second Islander's last comment. This is a voluntarily run service now so if you expect something then we in turn expect you to volunteer.

If the end of programs is such an issue then why don't you just set them to extend by 30 minutes or so?

**OzDrDj** · 18-08-2020, 12:18 PM

Originally Posted by lynfran

Has anyone else had an issue of the recorder cutting short on a film? I mean, I set up the recording as normal, but the film starts and finishes later than the times stated so I miss the ending.
It's happened twice now!!! Sort it out please.

Change your Recording settings, Change the Ending time of the recording to Extended. It is unfortunate, but TV stations who tell you the Show goes from 10:30pm to 1:30am like to start shows 10 mins late and end 10 mins late just to annoy us.

**RLSA** · 07-09-2020, 12:18 AM

I have two OzTiVos
Tivo1 has software version 11.3b8-01-2-633
TiV02 has software version 11.3b10.2017.10.11-1506-01-2-Z-633

Both work OK except that TiVo1 sometimes has a problem after a service connection. The connection, downloading and loading all progress normally but after the loading is finished there is no guide data available even though the status is shown as "succeeded" and it remains that way no matter how long I wait after the connection. (sounds a bit like the problem reported by "viewer" recently). However if TiV01 is restarted (NOT reset) then all the guide data appears normally. The problem occurs frequently but sometimes it works OK without the need for a restart. TiVo2 never exhibits this behaviour.

Has anyone else observed this?

I assume that it could be fixed by updating the software in TiVo1. Does that require the whole process of installing the system software onto the hard drive as I did after Darren modded the unit. Is there now any easier way to update the software?

**Darren King** · 10-09-2020, 02:07 AM

Originally Posted by RLSA

I have two OzTiVos
Tivo1 has software version 11.3b8-01-2-633
TiV02 has software version 11.3b10.2017.10.11-1506-01-2-Z-633

Both work OK except that TiVo1 sometimes has a problem after a service connection. The connection, downloading and loading all progress normally but after the loading is finished there is no guide data available even though the status is shown as "succeeded" and it remains that way no matter how long I wait after the connection. (sounds a bit like the problem reported by "viewer" recently). However if TiV01 is restarted (NOT reset) then all the guide data appears normally. The problem occurs frequently but sometimes it works OK without the need for a restart. TiVo2 never exhibits this behaviour.

Has anyone else observed this?

Yes. A TiVo with 11.3b8 software needs to have a program called Ticketmaster running. I'll bet the times it says it does not have guide data the TiVo has booted and you see the message in red text on the "Almost there" boot screen "Not Loading Ticketmaster" but when you do boot the TiVo and it successfully has guide data it has white text saying "Loading Ticketmaster"

I assume that it could be fixed by updating the software in TiVo1. Does that require the whole process of installing the system software onto the hard drive as I did after Darren modded the unit. Is there now any easier way to update the software?

You can use a pre-modded 11.3b10 software image .tbk file and WinMFS to do it. That will then mean no Ticketmaster software required. That's the difference between 11.3b8 and 11.3b10.

Note my comment in the one post above about losing MAK if this TiVo still has one.

**RLSA** · 10-09-2020, 07:00 PM

Originally Posted by Darren King

..........

You can use a pre-modded 11.3b10 software image .tbk file and WinMFS to do it. That will then mean no Ticketmaster software required. That's the difference between 11.3b8 and 11.3b10.

...e.

Thanks Darren - what's the version number of the latest OzTiVo software?

**Darren King** · 15-09-2020, 12:04 AM

Originally Posted by RLSA

Thanks Darren - what's the version number of the latest OzTiVo software?

11.3b10

...

**edcba** · 28-12-2023, 01:05 PM

As posted elsewhere, we have no Sydney guide data from tomorrow, 29 December. Do others have this problem? Is someone able to fix this?

**hmof** · 19-08-2020, 10:06 AM

I'm suddenly getting completely weird data for the channel SBSTWO-Vic. It looks fine in the wiki interface but when I fetch it with tv_grab_oztivo, (v1.36 2010/06/22), the programs are completely different! It's not happening for other channels though.

For example, the guide shows first program today was "Swamp Thing" but the xml data I end up with says it's "Wheels On Meals". I can't find that in the SBS line-up at all, I think it must be from an entirely different channel and not one I'm subscribing to. The same applies to SBSTWO-NSW.

Anyone seen something like this?

If I fetch http://xml.oztivo.net/xmltv/SBSTWO-V...0-08-19.xml.gz I see the data is nothing like what is shown in the web interface at https://hd.oztivo.net/tivo-bin/stati...ion=SBSTWO-Vic .