Tivo no longer receiving videos from Tivo Desktop

[MrGadget]

MrGadget MrGadget 2 days ago

About a week ago, my Tivo Desktop stopped sending videos to my two Tivos. No apparent reason - I've often found that the Tivo Desktop software started using the wrong LAN adaptor and fixed it by changing it back, but not this time. The last transfer I can see is 6 April, so at some point after that it stopped working.

I've taken a few steps already, and am at my wits end now...

• Confirmed the issue is with both of my Tivo Units
• Confirmed both Tivo's can connect to the LAN / internet, and I can access both Tivo's Now Playing list from a web browser
• Checked Tivo Desktop is using the right network adaptor, and using Tivo Beacon (Bonjour has never worked for me)
• rebooted Tivos, PC and router
• Removed and reinstalled a new clean Tivo Desktop on the current PC
• disabled the Tivo Desktop on the existing PC, and installed it on a Laptop which has never had it installed before (this includes setting the Media Access Key, adding the Desktop Plus Key, and linking to my Tivo account).
• Checked mytivo.co.nz for any issues with my account specifically or Tivo in NZ generally.
• disabled both antivirus and firewall
• I have changed routers, but that would be three weeks ago, it's worked since, and it was 'almost' like for like (Fritz 7390 to a Fritz 7490 with the config copied across). I don't recall having to open ports etc - surely not for LAN connectivity.

Given that both ends of the network see each other, and a clean install on the laptop hasn't changed the situation, I'm not sure what next.
I should note that yes, each Tivo can see the other, I can transfer between them, and I can transfer from the Tivo's to the computer.

Any help greatly appreciated.


Edit - Since the above I have also tried a few new things...
Complete "Refresh" of Windows 10... basically a new install.
As the first install, added Tivo Desktop and HNP, linked to my account and added a number of filers with videos.

Still no transferring even after a week.
The upside is that now the Tivo's can see the server (they have not in a long time, even before the transfer issue started). At least I can pull the programs to the Tivo but this is very manual, time consuming and means shows do not group into folders.

Still looking for any help!

Neil

[MrGadget]

This problem has been resolved, though not 100% sure how...

After contacting TiVo Support, and being informed that Windows 10 is not supported, I installed TD on a Windows 7 desktop - and oddly after restarting the Win10 machine the previously disabled TD kicked back in and worked. Ie the win10 machine kicked back into life.