Right, have now moved house. Tivo still doesn't work. Won't tune in at all. We'd like a replacement, as per their promise on their TV adverts here. Telecom NZ customer services reps don't think much of the customer service they are receiving from Aus. But despite this, our contract is with Telecom NZ and under the Consumer Guarantees Act, Telecom NZ have to resolve this problem. We're really fed up with being given the run around, and having to deal with an intermediary when Telecom NZ seems "powerless" to make any of their own decisions on this.
It seems they have no backbone to stand up and support their customers. A standard guarantee would cover this. A standard return to base option with at least one iota of customer care. As we have always said all along. We want a working Tivo. This service (or lack of) has us close to ending all services with Telecom. If a supplier has the confidence in their product, then admitting that we have a faulty box, and supplying a new one as per their advertising promise should not have been a problem. It worked fine for two months, and doesn't work at all now.
And no, they didn't send anyone round to collect the box on Thursday as they had said they would.
Thanks for your help Petestrash.
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