. . . Telecom keep telling us its Caspa in Australia that need to sort it out.

They refuse to allow us to swap the box at the Telecom store where we purchased it. We've emailed them again, citing the Consumer Guarantees Act, which states that our purchase from them, means that our contract is with them, and that its their responsibility to resolve this not keep fobbing us off to Caspa.

I'm in NZ