Sky have now replied with "We cannot update this incident as you have not emailed us from the account it was logged with. Please log in online and update it"

Unfortunately I cannot login online as I dont have a username/password, and I cant register because it says my email address is "Already in the database". I cannot email from my logged email address as it is just a forwarding account for my main account.

Sky seem to be trying to weasel out of this one...

A couple of useful email addresses:
target@clear.net.nz
fairgo@tvnz.co.nz

These are for the New Zealand consumer affairs programs Target and Fair Go - they are off for Christmas, but are looking for some new material for the new year. I'm sure they'd love to investigate a rival TV Station