Had a reply from Jill at Sky/Prime!

Unfortunately it was just to tell me that the various managers are out on trips and cannot yet be contacted and they are still trying, but props to Jill for keeping me updated. So, I've given my email address and hopefully we'll hear more soon.

If anyone is interested, you can email Target (the consumer show on TV3) on target@clear.net.nz and let them know the situation - enough people reporting it and they may investigate for January when the 2010 series starts.