Quote Originally Posted by Stuart View Post
I bought the Tivo from Harvey Norman and was told it could connect to my PC, that is why I was under the impression that it would do so without any further costs.
The salesperson is right and wrong here. Yes the TiVo *can* connect to a PC. However at no additional cost was the stumbling block here either on your part of assuming or the salesperson telling you otherwise. Not sure which as you have not said.

The other problem is that Tivo Desktop is supposedly free and there is no clarity that it won't work on Australian Tivo units.
Maybe it is just me but the first Q&A on this page should have at least hinted something contrary: http://support.mytivo.com.au/index.p...on=show&cat=78

"How to Transfer Home Videos from your PC to your TiVo media device

Before you begin, you must have purchased the Home Networking Package and have TiVo Desktop 2.7 version for Australia installed on your PC."


It is also to easy to go straight to tivo US & there is no "what country are you from selector", so it is easy to mistakenly read and follow the spiel they offer.
Why would you go to the USA website when even the retail box (not to mention the instruction manual and even some pages on the on-screen menus) directs you tivo.com.au ?


Maybe not many people bought their units from Harvey Norman or want to connect to their PCs. But I was one of them and I am highly dissatisfied by the whole exercise. I agree that Tivo is good quality and at $700 it is on the peak especially since it has no DVD/Bluray capability, but at $900 it is a rip off.
Each to their own I guess. Your original question was whether anyone else has had success with a refund. As far as I know nobody else has wanted/needed to pursue this option. Let us know how you get on when you chat with the manager of the Harvey Norman store you purchased the unit from.