Failed. Service unavailable when attempting test daily call please help!

[goldendel]

Hello,

I have a Tivo S1 in NSW. I've recently rebuilt it with the latest image after I was unable to communicate with it to get daily updates (no serial cable, one is on the way now). After rebuilding I directly connected to my router (I was using a Netgear WGE111 wireless game adaptor to connect to my Turbonet card). I had no problem with the intial daily call when connected to the router. I then moved the tivo and my TV back into my lounge so my family could watch it whilst I waited for a replacement for the Netgear WGE111 to arrive (I've bought an Netgear HDX101 to connect ethernet over power). This is working well, but I'm unable to do daily calls, even when I connect directly to the router. Can someone please help me diagnose what is wrong?

Attached are the last few hundred lines of my tclient.conf (I think this is the right file for diagnosis, but I'm not sure how much is needed). The TiVo is currently set on DHCP with an IP of 192.168.0.4 and the router is 192.168.0.1.

Many thanks in advance for your help.

Tim

[petestrash]

This is where your problem is:

Feb 19 21:36:35 (none) comm[163]: Uploading HTTP Header for modLog of /var/log/svclog: POST /tivo-service/mlog.cgi HTTP/1.0^M Content-Length: 14234^M ^M
Feb 19 21:39:32 (none) comm[163]: XferRqst timeout waiting to read

So to clarify, even if you move it back directly to the router it now still does not work?

Also run though these tests and let us know what you get.

Peter.

[goldendel]

Hi Peter,

Thank you for your response. I can confirm I have the Tivo connected via LAN cable to my router (Netcomm NB12WD) and I've just received the same message when performing a test daily update:

"Feb 20 19:06:02 (none) comm[172]: XferRqst timeout waiting to read"

Here are the results of the tests: I hope they prove useful!

[TiVo [p0] ~]# ifconfig
lo Link encap:Local Loopback
inet addr:127.0.0.1 Bcast:127.255.255.255 Mask:255.0.0.0
UP BROADCAST LOOPBACK RUNNING MTU:3584 Metric:1
RX packets:22 errors:0 dropped:0 overruns:0 frame:0
TX packets:22 errors:0 dropped:0 overruns:0 carrier:0 coll:0

eth0 Link encap:Ethernet HWaddr 00:0B:AD:84:78:90
inet addr:192.168.0.4 Bcast:192.168.0.255 Mask:255.255.255.0
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:1381 errors:0 dropped:0 overruns:0 frame:0
TX packets:1808 errors:0 dropped:0 overruns:0 carrier:0 coll:0
Interrupt:29

[TiVo [p0] ~]#
[TiVo [p0] ~]# route
route_info, afname=inet, options=33
Kernel IP routing table
Destination Gateway Genmask Flags Metric Ref Use Iface
192.168.0.0 * 255.255.255.0 U 0 0 0 eth0
default 192.168.0.1 0.0.0.0 UG 0 0 0 eth0
[TiVo [p0] ~]#
[TiVo [p0] ~]# ping -c 5 192.168.0.1
PING 192.168.0.1 (192.168.0.1): 56 data bytes
64 bytes from 192.168.0.1: icmp_seq=0 ttl=64 time=2.7 ms
64 bytes from 192.168.0.1: icmp_seq=1 ttl=64 time=1.1 ms
64 bytes from 192.168.0.1: icmp_seq=2 ttl=64 time=1.0 ms
64 bytes from 192.168.0.1: icmp_seq=3 ttl=64 time=1.0 ms
64 bytes from 192.168.0.1: icmp_seq=4 ttl=64 time=1.1 ms

--- 192.168.0.1 ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 1.0/1.3/2.7 ms
[TiVo [p0] ~]#
[TiVo [p0] ~]# ping -c 5 65.49.60.197
PING 65.49.60.197 (65.49.60.197): 56 data bytes
64 bytes from 65.49.60.197: icmp_seq=0 ttl=51 time=192.8 ms
64 bytes from 65.49.60.197: icmp_seq=1 ttl=51 time=190.8 ms
64 bytes from 65.49.60.197: icmp_seq=2 ttl=51 time=190.7 ms
64 bytes from 65.49.60.197: icmp_seq=3 ttl=51 time=190.7 ms
64 bytes from 65.49.60.197: icmp_seq=4 ttl=51 time=193.0 ms

--- 65.49.60.197 ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 190.7/191.6/193.0 ms
[TiVo [p0] ~]#
[TiVo [p0] ~]# wget http://65.49.60.197/index.html
--19:14:11-- http://65.49.60.197/index.html
=> `index.html'
Connecting to 65.49.60.197:80... connected.
HTTP request sent, awaiting response... 301 Moved Permanently
Location: http://www.oztivo.net/twiki/bin/view [following]
--19:14:11-- http://www.oztivo.net/twiki/bin/view
=> `view.1'
Resolving www.oztivo.net... done.
Connecting to www.oztivo.net[65.49.60.197]:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 21,528 [text/html]

0% [ ] 21,528 0.00G/s ETA 00:00

19:14:13 (0.00 GB/s) - `view.1' saved [21528/21528]

[TiVo [p0] ~]#
[TiVo [p0] ~]# dbget /State/PhoneConfig DialPrefix
,#401
[TiVo [p0] ~]#
[TiVo [p0] ~]#

Tim

[petestrash]

Ok, well the good news is, that it does appear to be connecting to the network.

Have you made any changes to the /etc/oztivo.conf file?

Can you please list it's contents.

Peter

[goldendel]

No...I think that was how I lost comms before the last rebuild though! Here are the contents:

OzTiVo menu configuration settings file
# Please do not edit this file
# Run the nic_config_tivo tool to reconfigure
nic=TurboNet
ip=DHCP
mac=00:0B:AD:84:78:90
timing=16
hostname=TiVo
emulator=www.oztivo.net
emulatorport=80
netmask=
gateway=
ssid=
wep=
wepkey=

Tim

[petestrash]

From your previous post it appears you ISP is running your service through a proxy.

To fix this, please change the line emulatorport=80 to emulatorport=9090 in /etc/oztivo.conf

Then reboot and try a call.

Peter.

[goldendel]

I had checked with the guidelines to see if I was using a proxy, and it appeared I was not. However, after making the change and rebooting, I was able to make a successful call. My ISP is Exetel (not listed in the known ISPs using a proxy).

When I try to do a normal call via TivoWebPlus, it's been stuck on "Preparing to call" for over 30mins. How long should this stage take?

Tim

[petestrash]

Please add Exetel to the list of proxied ISP's.

Chances are the TiVo is/was still busy processing the data from the last call. There is not much spare processing power in a TiVo.

If it has not finished by now, just reboot. then leave it alone for an hour to do it's housekeeping, then try again.

Peter.

[goldendel]

I rebooted and successfully got an update using trickey.

I've added Exetel to the list.

Thanks for your help resolving this Peter

[petestrash]

Your welcome.

Peter