A lot of the Support info that used to be there is not on the new site. They have even purged selected posts.

The FAQ on 9th tee is basically the same as years ago, with promises of more answer to come, but they never did.

The cachecard is still sold by 9th tee and your are still supposed to contact silicon dust for support. But I think Jaffa is more interested in HDhomerun these days.

I know when I got my first V1.2 Cachecard I had to try a few different sticks before I found one that worked. Most of these issues should have been resolved by v2.2.

Unforurtunately I don't really have much else to offer. As pjpete said, make sure that the card is fully seated. It can seem it is fully seated, but can actually go further.

As well as cutting the pin for the foot, I also untwist the board supports so it can be lifted when inserting the card.

Peter