Fwiw, I paid for one on 22nd December 2007 and got notification of shipping on 30th December, including shipping reference details for checking. It arrived just over a week later. All was ok but I did feel that a little more communication headed my way would have been great and reassuring. I recall that their site says they ship Internationally on Saturday's, so that could affect things too. I sort of expected delays with it being Christmas etc.
Perhaps if you asked about renting their condo you'd get a prompt response...