To balance out this thread I contacted Mark, via the online form at 9th tee and few days later he replied.

I asked if there were troubles at 9th tee and was there a reason why people were complaining about lack of communication lately. His response follows:

Everything is great over here. Just slowing down on the communication a
bit. Been TOO good on my customer service in the past and having to
slow down a bit. Just too many emails to answer them all.

m
At least I have received a response, how about you KT have you got any further?

Peter.