Telnet onto your TiVo and check that it can ping the default gateway, then ping the oztivo or nztivo server. Are you sure you set it to use Turbonet and not dialup during setup?
Hi guys,
Im a new tivo user and I cant get my unit to make the first phone home successfully...
I have the IP, subnet and default gateway set correctly (well I believe so anyway) and can ping the tivo with no problems from my PC.
Its a phillips series one with the latest image installed on it, 300gb hard drive, turbo net card, I have it connected directly to my router which connects to my adsl modem.
When trying to do the setup for the first time it seems happy enough until it tries to do the first phone home where it gets stuck on the first step and eventually times out.
Any help would be greatly appreciated - I'm really keen to get my tivo going!Thanks guys,
Sam
Telnet onto your TiVo and check that it can ping the default gateway, then ping the oztivo or nztivo server. Are you sure you set it to use Turbonet and not dialup during setup?
Hi,
yes I did set it up to use the turbobnet and not the dial up approach, although it still says "Dialing" and some other comments when it is trying to make the "phone home" however I presume this has just carried over from its orriginal phone line lingo.
Ok, I have downloaded "Putty" can anyone give me basic instructions on how to ping the default gateway from the tivo? Sorry if its really basic, I'm still learning!!! If it can ping the gateway, what does that suggest and if it can't ping the gateway - I take it that means its (the gateway settings) setup incorrectly?
Cheers,
Sam
If you have any issues using putty, just use "telnet TIVOADDRESS 23" from the command line.
Here are some useful commands:
route
You should get something like this: where the default line has your router's ip address.
[TiVo [p0] ~]# route
route_info, afname=inet, options=33
Kernel IP routing table
Destination Gateway Genmask Flags Metric Ref Use Iface
192.168.1.0 * 255.255.255.0 U 32767 0 0 eth0
default 192.168.1.1 0.0.0.0 UG 0 0 0 eth0
traceroute -n 210.48.107.133
You should get something like this: where
line 1 is your tivo, line 2 is your router anything after that means you tivo can talk to the outside.
[TiVo [p0] ~]# route
traceroute to 210.48.107.133 (210.48.107.133), 30 hops max, 40 byte packets
1 192.168.12.1 1.512 ms 44.286 ms 3.302 ms
2 202.180.82.78 66.078 ms 63.640 ms 63.942 ms
3 202.180.82.97 64.803 ms 65.952 ms 65.154 ms
4 202.180.65.17 65.765 ms 65.750 ms 64.906 ms
5 192.203.154.44 66.342 ms 65.128 ms 65.060 ms
6 210.48.5.69 65.428 ms 66.629 ms 65.556 ms
7 210.48.5.2 64.046 ms 65.925 ms 64.399 ms
8 210.48.5.102 66.581 ms 64.942 ms 64.515 ms
9 210.48.5.62 65.856 ms 65.382 ms 65.538 ms
wget http://210.48.107.133:8000
This gets the file index.html on port 8000:
Output should be something like:
TiVo [p0] ~]# wget http://210.48.107.133:8000
--18:45:37-- http://210.48.107.133:8000/
=> `index.html.5'
Connecting to 210.48.107.133:8000... connected.
HTTP request sent, awaiting response... 200 OK
Length: 1,858 [text/html]
wget http://210.48.107.133:80
This gets the file index.html on the http port (the port used by the daily call)
If this one doesn't work it could be a proxy issue.
Hi Wibble,
ok no problem - sounds easy enough. I will try this tonight and post up my results to see what you guys think.
I take it that this command: telnet TIVOADDRESS 23
means I should enter my tivo's IP address where it says "TIVOADDRESS"? Then once that connects to the tivo, I simply enter in commands as you listed (one at a time) and press enter?
Thanks mate,
Sam
Ok excellent - will be able to try tonight and let you know what the outcome is. Thanks for your help, its greatly appreciated.
Sam
ok, here are my results from the above tests. From that it seems it can talk to some ip's, but not others? Does this suggest something to you smarter guys out there? Im guessing a firewall issue or something like that maybe?
[TiVo [p0] ~]# route
route_info, afname=inet, options=33
Kernel IP routing table
Destination Gateway Genmask Flags Metric Ref Use Iface
192.168.1.0 * 255.255.255.0 U 32767 0 0 eth0
default 192.168.1.1 0.0.0.0 UG 0 0 0 eth0
[TiVo [p0] ~]# traceroute -n 210.48.107.133
traceroute to 210.48.107.133 (210.48.107.133), 30 hops max, 40 byte packets
1 192.168.1.1 3.056 ms 1.449 ms 1.571 ms
2 220.233.1.129 36.237 ms 37.313 ms 34.931 ms
3 * * *
4 10.0.1.2 36.536 ms 35.298 ms 36.410 ms
5 203.202.84.65 40.228 ms 37.772 ms 34.935 ms
6 202.139.18.38 37.855 ms 38.052 ms 38.458 ms
7 203.222.32.52 36.906 ms 107.649 ms 39.758 ms
8 203.222.33.23 135.336 ms 62.421 ms 61.522 ms
9 203.222.35.198 63.364 ms 69.043 ms 65.960 ms
10 210.48.5.42 62.200 ms 61.398 ms 62.054 ms
11 210.48.5.62 62.635 ms 60.923 ms 64.211 ms
12 * * *
13 * * *
-- from here on out it was just ****'s
[TiVo [p0] ~]# wget http://210.28.107.133:8000
--17:27:08-- http://210.28.107.133:8000/
=> `index.html'
Connecting to 210.28.107.133:8000...
failed: Connection timed out.
Retrying.
wget http://210.48.107.133:80
--17:30:33-- http://210.48.107.133/
=> `index.html'
Connecting to 210.48.107.133:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 1,858 [text/html]
0% [ ] 1,858 0.00B/s ETA 00:00
Last-modified header invalid -- time-stamp ignored.
17:30:33 (0.00 GB/s) - `index.html' saved [1858/1858]
Any idea's from this info? Cheers,
Sam
Your networking setup looks fine,
Traceroute looks good, having some stars in the middle is OK, it just mean that router blocks some ICMP, but normal traffic's ok.
You can connect to port 80 OK you can probably connect to port 8000 OK as well, you mistyped the address. It's 48 not 28.
wget http://210.48.107.133:8000
Are you is NZ or AUS?
NZ's on port 8000, AUS on port 80.
Sound like you might have an issue with your proxyemu setup as you networking looks good.
Hi,
yes sorry - did do a typo, worked fine with 48 instead. I am in Australia, Victoria to be exact. What is the proxyemu setup? Really appreciate your help. Thanks,
Sam
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