Service Issues

Some customers may be experiencing repeated channel scans, this was caused by the launch of some new digital broadcasters across New Zealand. From Wednesday 22nd February 2012 our Operations Team will be rolling out a software update, which resolves this issue. We expect all New Zealand TiVos to have automatically downloaded and installed this update within the next 10 days.

Thank you for your patience with this issue, if you are continuing to experience this problem please contact the Telecom My TiVo Support line.