Well, I finally received an email back from Tivo after 26 days. This is their excuse.

Thanks for your e-mail. We apologise for the delay in responding - your e-mail was incorrectly assigned to an unmonitored queue and so slipped through the cracks.

Yeah right every email I sent magicly ended up in the same place....... I think not.

However they just said they will be sending out a replacement unit.

11 days later I got it, after it was delivered to the wrong address (not Tivo's fault but Australia Post).

So I thought I would finally setup the Home Networking that I ordered in July last year, so I could get some of the recorded shows off, but guess what, no networking enabled on my account, even though I got an email confirming my order.

So now I have to email them again and get that sorted out. Hopefully that email won't get put into the too hard basket like my last 10.

Rohan