Hi,

I can't make the first call on the Guided Setup so I am seeking advice on what to try next. I am using SerialPPP to connect to Windows XP and I have a dial-up connection to the internet.

I've been following the instructions in the "Setup a serial PPP connection to Windows XP" (http://www.tuhs.org/twiki/bin/view/N...erialPPPWithXP). Everything works fine until I reach "Step 8a: Make a call (Guided Setup)".

I'm using WinRoute Lite for NAT and that seems to work OK because I can use ping and wget exactly as described in "Step 7: Check Tivo with a telnet program".

When I use the First Setup Call in the Guided setup I get the error: "Failed. Service unavailable." If I try using the option Make Daily Call Now in TivoWebPlus the call doesn't change from "SettingUp". I've been rebooting my tivo when the TivoWebPlus gets stuck on this status. All these messages occur when I use a prefix of ,#401.

Should I be using a prefix of ,#401 (as described in Step 7) or change this to something ,#257 (as suggested in Step 8a)? Neither have worked for me yet. Step 8a provides ,#211 as an example prefix but I have used ,#257 instead to match my connection speed for SerialPPP.

My Tivo is a Philips HDR612 with original drives. I've used the Oztivo Installer for Philips 1.6.2. I was not able to use the Updater during installation because I only have dialup on my PC. The modem in my Tivo doesn't seems to work so I am attempting to use Serial PPP instead. I don't know how to test the modem apart from having tried the First Setup Call in the Guided Setup.

Thank you,
Michael