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Thread: Service - really...?

  1. #1

    Cool Service - really...?

    I have been a TiVO user for almost 3 years. I am on my second machine after the first one failed at about 13 months. Now, the second one has failed also.

    The humour is, I didn't see it coming. I thought "OK machine - one fail is fine", now the second, so to say "unimpressed" is an understatement of gulf war proportions.

    • No phone support
    • No email replies
    • No support for the distributor
    • No one to take responsibility
    • No one to ask for advice


    So what are others' experiences? I heard a rumour that this was monitored by TiVO. We will see about that I suppose. Harvey Norman, where I bought the machine say if I email support, they will have someone pick it up. The fact that after 3 days I haven't had any response doesn't fill me with hope I have to say.

    The problem is that the fan failed so I changed it for aa 70mm CPU fan, which was completely silent and moves more air. Now I have all the lights flashing on the machine and no output to the TV. Sucks completely.
    Last edited by DemonSong; 15-08-2012 at 07:47 AM. Reason: Spelling goof

  2. #2
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,032
    I doubt TiVo monitor this forum.

    Have you received the automated response to your email to TiVo?

    Peter.
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

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