Well, I contacted Hybrid via the TiVo support page and I have had success. I recieved a call today from Noel Leeming Group and they are sending me a new machine in the next 7 days, at no cost to me. Aparently they are getting new stock in as they have been sold out. So TiVo is not dead in NZ. I think from the support I received that there may be a new push on sales and service here in NZ anyway