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Thread: Is the TiVo service down?

  1. #1
    Join Date
    Jul 2005
    Location
    Melbourne
    Posts
    53

    Is the TiVo service down?

    I have just noticed my TiVo has not made a successful daily call for almost a week.

    I have tried running it manually, but it fails with service unavailable.

    All the networking seems ok, and I ca ping the outside world from the TiVo.

    I even tried the wget test to retrieve a page from the server and that worked fine.

    So my only conclusion is the service is down.

    Cheers

    Rohan

  2. #2
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,032
    Are you talking about the OzTiVo server? There are no issues our end.

    Peter.
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  3. #3
    Join Date
    Jul 2005
    Location
    Melbourne
    Posts
    53
    I sent another post with more information that seems to have gone missing.

    Anyway, after the 3rd reboot, the daily call has now connected.

    Don't know what the problem was, but it seems ok now.

    Cheers

    Rohan

  4. #4
    Join Date
    Jul 2005
    Location
    Melbourne
    Posts
    53

    Daily call not downloading any data.

    After having some problems with the daily call falling, I managed to resolve that by rebooting several times.

    I then received a huge download to catchup all my program guide.

    However I was missing a significant amount of shows when using the search and season pass menus.

    More research here indicated that I most likely had an indexing problem, so I tried the force index script, but with no luck.

    So, the next step was to backup the season passes and perform a Clear Program Data & ToDo List.

    This took a while and when it finished I reloaded all my season passes.

    Then as prompted I initiated a daily call which was successful but it didn't download any data. I have done this many times now and rebooted and touched the time stamp, but nothing will get it to work.

    I have a message on the bottom of my screen telling me to make a daily call, which I have done many times now.

    Is there any other options, or do I have to do the dreaded clear everything step?

    Regards

    Rohan

  5. #5
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,032
    Royal, you started a new thread which is why it did not show here.

    I have merged it into this one

    Indexing is a complex task and can take almost 24 hours to do a full reindex with virgin data. Until indexing is complete there will be gaps in the guide.
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  6. #6
    Join Date
    Jul 2005
    Location
    Melbourne
    Posts
    53
    My problem is not gaps, its no data at all.

    I am also being prompted on the screen to perform a daily call, because there is no data.

    However when I initiate a daily call wia the web interface it does not get any data. It returns success, but the whole process only takes a few seconds.

    So it is telling me to do a daily call, I do it, it gets no data the message never goes away.

    The other thing is the "Prog Guide Data To" shows 1 Jan 1970.

    I have left it alone for about 14 hours now and nothing has changed.

    Regards

    Rohan

  7. #7
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,032
    Ok, your TiVo seems to think it already has the guide data.

    Before trying a clear and delete, I suggest you redo Guided Setup twice. Do it the first time and change your location to another state doesn't matter where or what, but don't choose a paytv lineup as they take a very long time due to the amount of channels. Once that has been done do GS again with your correct details. this should have the same effect of clearing out the database and rebuilding it without actually losing your recordings.

    Peter.
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  8. #8
    Join Date
    Jul 2005
    Location
    Melbourne
    Posts
    53
    Damn, read this just a bit too late.........

    Sounds like a good idea though, I'll remember it for next time.

    Cheers

    Rohan

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