yeah, i figured that out.

thanks.

the tivo was supposed to be pre activated (according to the documentation i got emailed to me)
but it wasn't, and i had to go and add it to my account.

anyway, the new tivo is set up, and so far has been faultless.

im still waiting for them to send me the forms for returning the old one.
they say that can take up to 6 weeks !

Jason.