I was recently made aware that HNP is no longer included with new TiVo's purchased in NZ, and Telecom NZ have chosen not to sell it separately (don't know the reason).

Hybrid have been unable to help with this problem as Telecom are currently the sole distributor and are in full control of all marketing till July.

Rumour has it that once the sole distribution agreement finishes, HNP should become available to purchase separately.

Hope this is of some help for those of you that are stuck.