Although I had some problems with TiVo Support over delivery of a replacement for my DOA TiVo, once my problem was escalated to Hybrid TV themselves, the issue was dealt with swiftly and was resolved basically the same day. Although TiVo Support may have some internal issues, Hybrid TV themselves appear to be committed to the product and customer satisfaction, and went far beyond what I expected to resolve my particular issue.
New TiVo box is now on-line and working well!
Bookmarks