I'm not impressed by the grammar and spelling of this email. It sounds as if it was written by an Asian person (because of the grammar structure) with only moderate English skills -- TiVo shouldbe aware that this is the face of the company, and if an operator does not have sufficient language skills, emails should be checked before delivery.

The gist seems to be 'we dont modify the EPG data, it is simply as supplied by the broadcaster' which would be fair enough -- any errors in the EPG as provided to TiVo will necessarily be passed on to the customer and not really the fault of TiVo per se -- but it would have been more helpful to provide some method of feeding back to the broadcaster notifications of errors in the EPG.

I think TiVo customer Service could certainly be improved on... they seem willing but not necessarily so competent or helpful. And don't get me started on the completely false misinformation put out by the Telecom sales staff in the shops ('no, it wont work at all unless you change to Telecom as your ISP')