Can't make first call SerialPPP with dialup

**MJW** · 30-08-2007, 01:01 AM

Hi,

I can't make the first call on the Guided Setup so I am seeking advice on what to try next. I am using SerialPPP to connect to Windows XP and I have a dial-up connection to the internet.

I've been following the instructions in the "Setup a serial PPP connection to Windows XP" (http://www.tuhs.org/twiki/bin/view/N...erialPPPWithXP). Everything works fine until I reach "Step 8a: Make a call (Guided Setup)".

I'm using WinRoute Lite for NAT and that seems to work OK because I can use ping and wget exactly as described in "Step 7: Check Tivo with a telnet program".

When I use the First Setup Call in the Guided setup I get the error: "Failed. Service unavailable." If I try using the option Make Daily Call Now in TivoWebPlus the call doesn't change from "SettingUp". I've been rebooting my tivo when the TivoWebPlus gets stuck on this status. All these messages occur when I use a prefix of ,#401.

Should I be using a prefix of ,#401 (as described in Step 7) or change this to something ,#257 (as suggested in Step 8a)? Neither have worked for me yet. Step 8a provides ,#211 as an example prefix but I have used ,#257 instead to match my connection speed for SerialPPP.

My Tivo is a Philips HDR612 with original drives. I've used the Oztivo Installer for Philips 1.6.2. I was not able to use the Updater during installation because I only have dialup on my PC. The modem in my Tivo doesn't seems to work so I am attempting to use Serial PPP instead. I don't know how to test the modem apart from having tried the First Setup Call in the Guided Setup.

Thank you,
Michael

**petestrash** · 31-08-2007, 03:40 AM

8a is confusing and can be ignored, I'll edit it later.

,#401 is the correct dial prefix for pppondss.

The problem may lie in the fact you can't update the installer. I know we have made a lot of fixes to the networking section including pppondss and modem setup.

can you try the tests here and see if they work for you.

Peter.

**Darren King** · 31-08-2007, 07:42 AM

Originally Posted by petestrash

The problem may lie in the fact you can't update the installer.

If this is the case then maybe it is time to release R1.6.3

IMHO nobody should be disadvantaged at not being able to install a TiVo just because their PC or home networking circumstances prevent them from accessing the updates.

**MJW** · 31-08-2007, 12:27 PM

I've performed those tests using ,#401 and everything seemed OK to me. I'll post the actual results later tonight in case someone can see I problem I haven't picked up on.

When running the Route command I remember that the first Genmask is listed as '255.255.255.255'. I thought that was odd but I've read elsewhere that this is OK for SerialPPP.

Frankly, I'm a bit baffled that wget succeeds (I get 200 OK) but the first call doesn't work. I guess Tivo makes the first call using a different approach to wget?

I'd be happy to trial release R1.6.3 as it is easy to re-image the disks. I'd be happy to email a blank disk and reply-envelope if this release can't be made available online (I have broadband at work). Alternatively, is there a way for me to apply the updates manually? I can access the Tivo via FTP and Telnet.

Thank you,
Michael

**Darren King** · 31-08-2007, 12:40 PM

Sorry if my last post was a little misleading. There is no R1.6.3 but merely a R1.6.2 plus installer updates plus updates after installation. Essentially a 3-step process to get a TiVo up and running with all the latest software updates.

What I meant was that given it has been 9+ months since the original R1.6.2 released there have been many software patches and of late it appears that if someone cannot get network access on their PC to do the installer update then there may be issues even getting a TiVo past first base (ie a successful Guided Setup).

That to a certain degree worries me because it is retracting from the original goal to make installation of the image a very easy "boot CD, pick some config options and install" process.

There are also issues of the wrong palmod software being loaded and nic_config_tivo settings not working properly which it appears the update does not address either.

So therefore I'm calling steps to roll out a R1.6.3 to address all issues. However not being involved in the software side of things all I can do is put my thoughts forward and get comments from those who are involved with it.

**MJW** · 01-09-2007, 01:51 PM

This is a follow up to my last post. Below are the results I get when trying the network tests suggested by Peter. If anyone can spot the problem please let me know!

[TiVo [p0] ~]# ifconfig
lo Link encap:Local Loopback
inet addr:127.0.0.1 Bcast:127.255.255.255 Mask:255.0.0.0
UP BROADCAST LOOPBACK RUNNING MTU:3584 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0 frame:0
TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 coll:0

ppp0 Link encap:Point-to-Point Protocol
inet addr:192.168.0.3 P-t-P:192.168.0.2 Mask:255.255.255.255
UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1
RX packets:749 errors:1 dropped:0 overruns:0 frame:0
TX packets:538 errors:0 dropped:0 overruns:0 carrier:0 coll:0

[TiVo [p0] ~]#
[TiVo [p0] ~]# route
route_info, afname=inet, options=33
Kernel IP routing table
Destination Gateway Genmask Flags Metric Ref Use Iface
192.168.0.2 * 255.255.255.255 U 32767 0 0 ppp0
default 192.168.0.2 0.0.0.0 UG 0 0 0 ppp0
[TiVo [p0] ~]#
[TiVo [p0] ~]# ping -c 5 192.168.0.2
PING 192.168.0.2 (192.168.0.2): 56 data bytes
64 bytes from 192.168.0.2: icmp_seq=0 ttl=128 time=33.9 ms
64 bytes from 192.168.0.2: icmp_seq=1 ttl=128 time=40.1 ms
64 bytes from 192.168.0.2: icmp_seq=2 ttl=128 time=50.1 ms
64 bytes from 192.168.0.2: icmp_seq=3 ttl=128 time=40.1 ms
64 bytes from 192.168.0.2: icmp_seq=4 ttl=128 time=40.1 ms

--- 192.168.0.2 ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 33.9/40.8/50.1 ms
[TiVo [p0] ~]#
[TiVo [p0] ~]# ping -c 5 204.176.49.1
PING 204.176.49.1 (204.176.49.1): 56 data bytes
64 bytes from 204.176.49.1: icmp_seq=0 ttl=239 time=334.9 ms
64 bytes from 204.176.49.1: icmp_seq=1 ttl=239 time=330.1 ms
64 bytes from 204.176.49.1: icmp_seq=2 ttl=239 time=330.1 ms
64 bytes from 204.176.49.1: icmp_seq=3 ttl=239 time=330.1 ms
64 bytes from 204.176.49.1: icmp_seq=4 ttl=239 time=330.2 ms

--- 204.176.49.1 ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 330.1/331.0/334.9 ms
[TiVo [p0] ~]#
[TiVo [p0] ~]# wget http://131.244.9.101/index.html
--13:49:00-- http://131.244.9.101/index.html
=> `index.html.4'
Connecting to 131.244.9.101:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 7,388 [text/html]

0% [ ] 7,388 0.00G/s ETA 00:00

Last-modified header invalid -- time-stamp ignored.
13:49:03 (0.00 GB/s) - `index.html.4' saved [7388/7388]

[TiVo [p0] ~]#
[TiVo [p0] ~]# dbget /State/PhoneConfig DialPrefix
,#401
[TiVo [p0] ~]#
[TiVo [p0] ~]#

**MJW** · 01-09-2007, 03:09 PM

Attached is an extract from my tclient log which shows my last attempt to run the First Setup Call during Guided Setup on the Tivo. This might help some of the software experts diagnose the problem. I'm stumped.

Thanks,
Michael

**petestrash** · 03-09-2007, 02:25 AM

Originally Posted by Darren King

So therefore I'm calling steps to roll out a R1.6.3 to address all issues. However not being involved in the software side of things all I can do is put my thoughts forward and get comments from those who are involved with it.

I am the only one currently working on the next release. My goal is to have it released before the end of the year. In fact I would like it to be ready the next couple of months, but free time is an issue at the moment.

There are a lot of big changes to the installer and boot cd which I hope will get around the problems of install on newer PC's, but this proving slow to integrate into a stable release.

Peter.

**petestrash** · 03-09-2007, 02:44 AM

Originally Posted by MJW

Attached is an extract from my tclient log which shows my last attempt to run the First Setup Call during Guided Setup on the Tivo.

The problem is here:
Sep 1 14:44:18 (none) comm[146]: Uploading HTTP Header for modLog of /var/log/svclog: POST /tivo-service/mlog.cgi HTTP/1.0^M Content-Length: 2712^M ^M
Sep 1 14:47:15 (none) comm[146]: XferRqst timeout waiting to read

There is no response from the emulator, but my guess is your request didn't make it there in the first place.

Can you try the command update_oztivo

It will give you a list of files, can you post that list here.

Peter.

**Darren King** · 03-09-2007, 07:33 AM

Originally Posted by petestrash

I am the only one currently working on the next release. My goal is to have it released before the end of the year. In fact I would like it to be ready the next couple of months, but free time is an issue at the moment.

Hi Peter

Thanks for the response. I wasn't aware it all fell on your shoulders so please accept my apology. I'm only too aware of time constraints with my own life having me hectic for most of the year

Cheers
Darren