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Thread: TivoWebPlus won't make Phone call

  1. #11
    Join Date
    Nov 2004
    Location
    Brisbane
    Posts
    32
    thats what I have done, I'm effectively back to TivoWeb. Just failing at the phone stuff.
    Phillips HDR312 Series 1 TiVo
    CacheCard Network Card, 200gb Western Digital HD, OzTiVo 1.3 Image
    Slices: Foxtel Cable Digital

  2. #12
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,037
    ok, then your probably best off posting the relevant parts of your tclient or otclient log just after trying a call and we can see why it is failing.

    Peter.
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  3. #13
    Join Date
    Nov 2004
    Location
    Brisbane
    Posts
    32

    log part 1

    Peter, here's the log, hope it isn't too much. Any you can make something of this mess. Many thanks.

    part 1

    John

    Oct 14 23:08:00 (none) tcphonehome[114]: getting /State/GeneralConfig/Complete
    Oct 14 23:08:00 (none) tcphonehome[114]: Setting MCP PhoneHome action: RUNNING
    Oct 14 23:08:00 (none) tcphonehome[114]: pCommMempool empty
    Oct 14 23:08:00 (none) tcphonehome[114]: useBackupTollFree is 1
    Oct 14 23:08:00 (none) tcphonehome[114]: phonehome: received message. type = 30 subtype = 0
    Oct 14 23:08:00 (none) tcphonehome[114]: creating CommGlobals
    Oct 14 23:08:04 (none) tcphonehome[114]: created CommGlobals
    Oct 14 23:08:04 (none) tcphonehome[114]: PerformCall, subtype=0 forceTollFree=0 automated=0
    Oct 14 23:08:04 (none) tcphonehome[114]: GetPostalCodeVersion - /PostalCode/04000 ServerVersion=36
    Oct 14 23:08:04 (none) tcphonehome[114]: debug: sumServerVersion=36
    Oct 14 23:08:04 (none) tcphonehome[114]: setCallStatus called with: In Progress state 1
    Oct 14 23:08:04 (none) tcphonehome[114]: LastCallAttempt at 1129310349
    Oct 14 23:08:04 (none) tcphonehome[114]: setting call status to: In Progress
    Oct 14 23:08:04 (none) tcphonehome[114]: setting call in progress to 1 (second successCount)
    Oct 14 23:08:04 (none) tcphonehome[114]: Setting callActive to 1
    Oct 14 23:08:04 (none) tcphonehome[114]: setting call attempt
    Oct 14 23:08:04 (none) tcphonehome[114]: Error statting file /var/log/http: No such file or directory (errno=2)
    Oct 14 23:08:04 (none) tcphonehome[114]: Error statting file /var/log/Ohttp: No such file or directory (errno=2)
    Oct 14 23:08:04 (none) tcphonehome[114]: Calling TClient
    Oct 14 23:08:04 (none) comm[114]: CallStatusReporter: Phase: Select_Phone, Status In Progress
    Oct 14 23:08:04 (none) comm[114]: CallStatusReporter: sending message "EX|29"
    Oct 14 23:08:05 (none) comm[114]: CallService: preprocessing call.
    Oct 14 23:08:05 (none) comm[114]: CallStatusReporter: Phase: Prepare_Call, Status In Progress
    Oct 14 23:08:05 (none) comm[114]: CallStatusReporter: sending message "EX|29"
    Oct 14 23:08:05 (none) comm[114]: LogMgr: start writing to GzPacker(/var/tmp/syslog.gz)
    Oct 14 23:08:07 (none) comm[114]: skipping filter line itself!
    Oct 14 23:08:37 (none) last message repeated 6485 times
    Oct 14 23:08:42 (none) last message repeated 1080 times
    Oct 14 23:08:43 (none) comm[114]: LogMgr: end writing to GzPacker(/var/tmp/syslog.gz)
    Oct 14 23:08:43 (none) comm[114]: Starting Private Logs processing; send event to MW
    Oct 14 23:08:43 (none) comm[114]: waiting for logs to divert...
    Oct 14 23:08:43 (none) comm[113]: Received the LOGMGR WAIT event
    Oct 14 23:08:43 (none) last message repeated 8 times
    Oct 14 23:08:43 (none) comm[114]: logs diverted.
    Oct 14 23:08:43 (none) comm[114]: Do actual private logs processing
    Oct 14 23:08:44 (none) comm[114]: Error getting demographic info: No Tuner Count
    Oct 14 23:08:44 (none) comm[114]: CmdProc: wrote /var/persist/thumbslog.log.gz
    Oct 14 23:08:44 (none) comm[114]: encryptFile: infile = /var/persist/thumbslog.log.gz outfile = /var/persist/thumbslog.log.gz.bfg keyname = BACKHAUL_THUMB
    Oct 14 23:08:44 (none) comm[114]: About to execute: /tvbin/genkey 128 1 2>&1
    Oct 14 23:08:47 (none) comm[114]: Command succeeded
    Oct 14 23:08:47 (none) comm[114]: EncryptLog: key was empty for BACKHAUL_THUMB
    Oct 14 23:08:51 (none) comm[114]: CmdProc: wrote /var/log/tivoLog.prv.gz
    Oct 14 23:08:51 (none) comm[114]: encryptFile: infile = /var/log/tivoLog.prv.gz outfile = /var/log/tivoLog.prv.gz.bfg keyname = BACKHAUL_PRIVATE
    Oct 14 23:08:51 (none) comm[114]: About to execute: /tvbin/genkey 128 1 2>&1
    Oct 14 23:08:52 (none) comm[114]: Command succeeded
    Oct 14 23:08:52 (none) comm[114]: EncryptLog: key was empty for BACKHAUL_PRIVATE
    Oct 14 23:08:52 (none) comm[114]: Done with actual private logs processing
    Oct 14 23:08:52 (none) comm[114]: About to execute: /tvbin/crypto -gsn 2>&1
    Oct 14 23:08:54 (none) comm[114]: Command succeeded
    Oct 14 23:08:54 (none) comm[114]: About to execute: /tvbin/crypto -gsv 2>&1
    Oct 14 23:08:55 (none) comm[114]: Command succeeded
    Oct 14 23:08:56 (none) comm[114]: About to execute: /tvbin/crypto -x -gek 2>&1
    Oct 14 23:09:03 (none) comm[114]: Command succeeded
    Oct 14 23:09:09 (none) comm[114]: ProgramDataUtil: discontiguous station days 13075 -> 13077
    Oct 14 23:09:09 (none) last message repeated 3 times
    Oct 14 23:09:09 (none) comm[114]: ProgramDataUtil: Accumulated 816 station days
    Oct 14 23:09:09 (none) comm[114]: working on headend, TMS Id: QL04013
    Oct 14 23:09:10 (none) comm[114]: ProgramDataUtil: found 156 of 156 station IDs
    Oct 14 23:09:10 (none) comm[114]: ProgramDataUtil: begin station masks for headend QL04013
    Oct 14 23:09:10 (none) comm[114]: ProgramDataUtil: base date is 13066, today's date is 13070
    Oct 14 23:09:10 (none) comm[114]: #7999999-fff8 #7400009-38 #7400002-38 #7400028-38 #7400007-38
    Oct 14 23:09:10 (none) comm[114]: #7400010-38 #7000350-fff8 #7000360-78 #7000100-78 #7000290-f8
    Oct 14 23:09:10 (none) comm[114]: #7000150-78 #7000160-78 #7001100-f8 #7000260-78 #7001830-fff8
    Oct 14 23:09:10 (none) comm[114]: #7001110-1f8 #7001120-78 #7001130-78 #7000120-f8 #7001140-1f8
    Oct 14 23:09:10 (none) comm[114]: #7001150-78 #7000270-f8 #7400003-0 #7000480-8 #7000710-fbf8
    Oct 14 23:09:10 (none) comm[114]: #7000780-0 #7000700-0 #7001160-f8 #7001170-fff8 #7001180-f8
    Oct 14 23:09:10 (none) comm[114]: #7001190-f8 #7000330-78 #7000770-78 #7000140-78 #7000500-78
    Oct 14 23:09:10 (none) comm[114]: #7000430-fbf8 #7001200-fff8 #7000440-fbf8 #7000420-fbf8 #7000370-78
    Oct 14 23:09:10 (none) comm[114]: #7000220-78 #7000250-78 #7000180-0 #7000170-0 #7000170-0
    Oct 14 23:09:10 (none) comm[114]: #7000180-0 #7000190-0 #7000200-0 #7000210-0 #7000190-0
    Oct 14 23:09:10 (none) comm[114]: #7001210-f8 #7000540-78 #7001220-78 #7000550-fff8 #7001840-0
    Oct 14 23:09:10 (none) comm[114]: #7001790-0 #7001800-0 #7001850-0 #7000490-8 #7000620-78
    Oct 14 23:09:10 (none) comm[114]: #7000530-78 #7000510-78 #7000680-78 #7000590-78 #7000790-fff8
    Oct 14 23:09:10 (none) comm[114]: #7000130-78 #7000300-78 #7000400-78 #7000390-78 #7001230-78
    Oct 14 23:09:10 (none) comm[114]: #7001240-78 #7001250-78 #7000230-78 #7001260-f8 #7001270-78
    Oct 14 23:09:10 (none) comm[114]: #7001280-0 #7001870-78 #7000310-78 #7001290-78 #7000410-78
    Oct 14 23:09:10 (none) comm[114]: #7000520-78 #7001300-78 #7000320-78 #7001310-78 #7000240-78
    Oct 14 23:09:10 (none) comm[114]: #7000450-78 #7001320-78 #7000820-8 #7001450-fff8 #7001460-fff8
    Oct 14 23:09:10 (none) comm[114]: #7001470-fff8 #7001480-fff8 #7001490-fff8 #7001500-fff8 #7001510-fff8
    Oct 14 23:09:10 (none) comm[114]: #7001520-fff8 #7001530-fff8 #7001550-fff8 #7001560-fff8 #7001570-fff8
    Oct 14 23:09:10 (none) comm[114]: #7001580-fff8 #7001590-fff8 #7001600-fff8 #7001610-fff8 #7001620-fff8
    Oct 14 23:09:10 (none) comm[114]: #7001630-fff8 #7001640-fff8 #7001650-fff8 #7001660-fff8 #7001670-fff8
    Oct 14 23:09:10 (none) comm[114]: #7001680-fff8 #7001690-fff8 #7001700-fff8 #7001710-fff8 #7001720-fff8
    Oct 14 23:09:10 (none) comm[114]: #7001730-fff8 #7001740-fff8 #7001750-fff8 #7001760-fff8 #7001770-fff8
    Oct 14 23:09:10 (none) comm[114]: #7001780-fff8 #7000830-0 #7000840-0 #7000850-0 #7000860-0
    Oct 14 23:09:10 (none) comm[114]: #7000870-0 #7000880-0 #7000890-0 #7000900-0 #7000910-0
    Oct 14 23:09:10 (none) comm[114]: #7000920-0 #7000930-0 #7000940-0 #7000950-0 #7000960-0
    Oct 14 23:09:10 (none) comm[114]: #7000970-0 #7000980-0 #7000990-0 #7001000-0 #7001010-0
    Oct 14 23:09:10 (none) comm[114]: #7001020-0 #7001030-0 #7001040-0 #7001050-0 #7001060-0
    Oct 14 23:09:10 (none) comm[114]: #7001070-0 #7001080-0 #7001090-0 #7000750-0 #7000660-8
    Oct 14 23:09:10 (none) comm[114]: #7000760-0 #7000640-8 #7001330-0 #7001340-0 #7001350-0
    Oct 14 23:09:10 (none) comm[114]: #7200003-38 #0-0 #0-0 #0-0 #0-0
    Oct 14 23:09:10 (none) comm[114]: ProgramDataUtil: end station masks for headend QL04013
    Oct 14 23:09:10 (none) comm[114]: LastDayPerHeadend = QL04013-13070
    Oct 14 23:09:10 (none) comm[114]: CallStatusReporter: Phase: Cleanup, Status In Progress
    Oct 14 23:09:10 (none) comm[114]: CallStatusReporter: sending message "EX|28"
    Oct 14 23:09:10 (none) comm[114]: begin tidyup
    Oct 14 23:09:10 (none) comm[114]: end of tidyup
    Oct 14 23:09:11 (none) comm[114]: SvcLogRqst: open(/var/log/svclog.tmp)ed (tmpfd = 27)
    Oct 14 23:09:11 (none) comm[114]: SvcLogRqst: open(/var/log/svclog.upload)ed (uploadfd = 28)
    Oct 14 23:09:11 (none) comm[114]: SvcLogRqst: final (359 bytes)::read() (status = 0)
    Oct 14 23:09:11 (none) comm[114]: SvcLogRqst: unlink(/var/log/svclog.tmp)ed (status = 0)
    Oct 14 23:09:11 (none) comm[114]: SvcLogRqst: rename failed (/var/log/commlog probably doesn't exist) skipping
    Oct 14 23:09:11 (none) comm[114]: Start TCD411 Request
    Phillips HDR312 Series 1 TiVo
    CacheCard Network Card, 200gb Western Digital HD, OzTiVo 1.3 Image
    Slices: Foxtel Cable Digital

  4. #14
    Join Date
    Nov 2004
    Location
    Brisbane
    Posts
    32

    log part 2

    ==================
    Oct 14 23:09:11 (none) comm[114]: areaCode: 007
    Oct 14 23:09:11 (none) comm[114]: prefix: %2C%23401
    Oct 14 23:09:11 (none) comm[114]: dialInAreaCode:
    Oct 14 23:09:11 (none) comm[114]: curPhNum: 1272240
    Oct 14 23:09:11 (none) comm[114]: objVer: 1
    Oct 14 23:09:11 (none) comm[114]: tcdId: 0020000202FA08B
    Oct 14 23:09:11 (none) comm[114]: callId: 1129331284
    Oct 14 23:09:11 (none) comm[114]: dialPrefix: %2C%23401
    Oct 14 23:09:11 (none) comm[114]: dialToneCheck: 0
    Oct 14 23:09:11 (none) comm[114]: offHookDetect: 0
    Oct 14 23:09:11 (none) comm[114]: tonePulseDial: T
    Oct 14 23:09:11 (none) comm[114]: callWaitPrefix:
    Oct 14 23:09:11 (none) comm[114]: tollFreeAuth: 1
    Oct 14 23:09:11 (none) comm[114]: callType: TS_SR_ACCEPTED
    Oct 14 23:09:11 (none) comm[114]: swVerName: 3.0-01-1-000
    Oct 14 23:09:11 (none) comm[114]: End TCD411 Request ==================
    Oct 14 23:09:11 (none) comm[114]: sigType=st=5 connector=con=3...
    Oct 14 23:09:11 (none) comm[114]: Error getting the Avalanche Disk Directories: errNmNameNotFound
    Oct 14 23:09:11 (none) comm[114]: Start Ident ==================
    Oct 14 23:09:11 (none) comm[114]: version: 3
    Oct 14 23:09:11 (none) comm[114]: centerID: 0020000202FA08B
    Oct 14 23:09:11 (none) comm[114]: reasonCode: 1
    Oct 14 23:09:11 (none) comm[114]: softwareDesc: 6406306-51|6406288-1|6406290-1|6406292-1|6406294-1|6406296-1|6406298-1|6406300-1|6406302-1|6406304-1|6406307-1|6406308-1|6406309-1|6406310-1|6406311-1|6406312-1|6406313-1|6406314-1|6406315-1|6406316-1|6406317-1|6406318-1|6406319-1|6406
    Oct 14 23:09:11 (none) comm[114]: 320-1|6406321-1|6406322-1|6406323-1|6406324-1|6406325-1|6406326-1|6406327-1|6406328-1|6406329-1|6406330-1|6406331-1|6406332-1|6406333-1|6406334-1|6406335-1|6406336-1|6406337-1|6406338-1|6406339-1|6406340-1|6406341-1|6406342-1|6406343-1|6406344-1|6406345-1|
    Oct 14 23:09:11 (none) comm[114]: 6406346-1|6406347-1|6406348-1|6406349-1|6406350-1|6406351-1|6406352-1|6406353-1|6406354-1|6406355-1|411986-104|412025-19|412046-11|412086-19|412107-19|412149-71|412202-19|412214-6|
    Oct 14 23:09:11 (none) comm[114]: locationID: 04000-36
    Oct 14 23:09:11 (none) comm[114]: sequenceCookie: 12345678
    Oct 14 23:09:11 (none) comm[114]: headendID: QL04013-13070
    Oct 14 23:09:11 (none) comm[114]: headendHisto: QL04013:13070-53,13071-6,13072-42,13073-9,13074-2,13075-4,13081-40
    Oct 14 23:09:11 (none) comm[114]: headendWorst: QL04013:7400003,7000480,7000780,7000700,7000180,70 00170,7000170,7000180,7000190,7000200
    Oct 14 23:09:11 (none) comm[114]: showcaseDesc: showcase0-0
    Oct 14 23:09:11 (none) comm[114]: inventoryFile:
    Oct 14 23:09:11 (none) comm[114]: waitingCount: 0
    Oct 14 23:09:11 (none) comm[114]: confInfo: :131.244.9.101:80::::
    Oct 14 23:09:11 (none) comm[114]: dialConfig: 127
    Oct 14 23:09:11 (none) comm[114]: messageDesc:
    Oct 14 23:09:11 (none) comm[114]: irdbVersion: 221
    Oct 14 23:09:11 (none) comm[114]: genreVersion:
    Oct 14 23:09:11 (none) comm[114]: logoVersion: 67
    Oct 14 23:09:11 (none) comm[114]: affiliationVersion:
    Oct 14 23:09:11 (none) comm[114]: showcaseVersion:
    Oct 14 23:09:11 (none) comm[114]: demoMode:
    Oct 14 23:09:11 (none) comm[114]: swVerName: 3.0-01-1-000
    Oct 14 23:09:11 (none) comm[114]: apgOnly:
    Oct 14 23:09:11 (none) comm[114]: useChksums: TRUE
    Oct 14 23:09:11 (none) comm[114]: premiumShowcases:
    Oct 14 23:09:11 (none) comm[114]: captureRequests:
    Oct 14 23:09:11 (none) comm[114]: menuItems:
    Oct 14 23:09:11 (none) comm[114]: collabData:
    Oct 14 23:09:11 (none) comm[114]: signedFiles:
    Oct 14 23:09:11 (none) comm[114]: otherDatasets:
    Oct 14 23:09:11 (none) comm[114]: rbBackgrounds:
    Oct 14 23:09:11 (none) comm[114]: dataGroupList:
    Oct 14 23:09:11 (none) comm[114]: lastAvalDownload: 0,0 0,0
    Oct 14 23:09:11 (none) comm[114]: userInitiated: 1
    Oct 14 23:09:11 (none) comm[114]: mfsTotalApp: 785168
    Oct 14 23:09:11 (none) comm[114]: mfsAvailApp: 744632
    Oct 14 23:09:11 (none) comm[114]: mfsTotalMedia: 388595712
    Oct 14 23:09:11 (none) comm[114]: mfsAvailMedia: 17377280
    Oct 14 23:09:11 (none) comm[114]: clipsTotalSize: 10000000
    Oct 14 23:09:11 (none) comm[114]: clipsAvailSize: 9948800
    Oct 14 23:09:11 (none) comm[114]: rbTotalSize: 0
    Oct 14 23:09:11 (none) comm[114]: rbAvailSize: 0
    Oct 14 23:09:11 (none) comm[114]: tcdId: 0020000202FA08B
    Oct 14 23:09:11 (none) comm[114]: callId: 1129331284
    Oct 14 23:09:11 (none) comm[114]: sourceParameterList: st=5,con=3,drm=,ekr=1,ccn=20000,brn=PACE,lin=1
    Oct 14 23:09:11 (none) comm[114]: configParameterList: zip=04000,dar=1,rcq=100,tz=7,as=1,tun=,suc=7,sta=3 ,exp=0
    Oct 14 23:09:11 (none) comm[114]: iceboxinfo:
    Oct 14 23:09:11 (none) comm[114]: timeStamp: ...
    Oct 14 23:09:11 (none) comm[114]: End Ident ==================
    Oct 14 23:09:11 (none) comm[114]: CallService: Start err 0
    Oct 14 23:09:11 (none) comm[114]: CAM_ID not found.
    Oct 14 23:09:11 (none) comm[114]: CallStatusReporter: Phase: Dial, Status In Progress
    Oct 14 23:09:11 (none) comm[114]: CallStatusReporter: sending message "CL|30"
    Oct 14 23:09:11 (none) comm[114]: Backdoor code 4, enable calls via broadband
    Oct 14 23:09:11 (none) comm[114]: Using Ethernet. Not starting modem/pppd.
    Oct 14 23:09:11 (none) comm[114]: CallStatusReporter: Phase: Start_Auth, Status In Progress
    Oct 14 23:09:11 (none) comm[114]: CallStatusReporter: sending message "ST|33"
    Oct 14 23:09:11 (none) comm[114]: CommUtil: connection to host 131.244.9.101, port 80, err 0x50005
    Oct 14 23:09:11 (none) comm[114]: tmk tcp connect failed, reason = Network is unreachable
    Oct 14 23:09:11 (none) comm[114]: drainGetPostQ: doXfer failed err=327685 (0x50005)
    Oct 14 23:09:11 (none) comm[114]: NetAgent: drainPostQ failed, err = 0x50005
    Oct 14 23:09:11 (none) comm[114]: CallService: NetAgent Process err 327685
    Oct 14 23:09:11 (none) comm[114]: CallService: NetAgent failed, status 0x50005
    Oct 14 23:09:11 (none) comm[114]: CallService: EndCall start
    Oct 14 23:09:14 (none) comm[114]: CallStatusReporter: Turning off-hook LED off
    Oct 14 23:09:14 (none) comm[114]: Recover private logs
    Oct 14 23:09:14 (none) comm[114]: Opening old private log files
    Oct 14 23:09:14 (none) comm[114]: Reverting private logs
    Oct 14 23:09:14 (none) comm[114]: Cleanup: GetAddDiskBasedDirectories returned <70001> "0x70001"...skipping cleanup
    Oct 14 23:09:14 (none) tcphonehome[114]: CallService return status 0x50005
    Oct 14 23:09:14 (none) tcphonehome[114]: GetPostalCodeVersion - /PostalCode/04000 ServerVersion=36
    Oct 14 23:09:14 (none) tcphonehome[114]: debug: sumServerVersion=36
    Oct 14 23:09:14 (none) comm[114]: CallStatusReporter: Phase: Start_Auth, Status Failed
    Oct 14 23:09:14 (none) comm[114]: CallStatusReporter: sending message "EX|14"
    Oct 14 23:09:14 (none) tcphonehome[114]: TClient failed: EX|14
    Oct 14 23:09:14 (none) tcphonehome[114]: Sending dialup event, subtype 8, msg EX|14
    Oct 14 23:09:15 (none) tcphonehome[114]: setCallStatus called with: Failed state 0
    Oct 14 23:09:22 (none) tcphonehome[114]: LastCallAttempt at 1129331284
    Oct 14 23:09:22 (none) tcphonehome[114]: setting call status to: Failed
    Oct 14 23:09:22 (none) tcphonehome[114]: setting call in progress to 0 (second successCount)
    Oct 14 23:09:22 (none) tcphonehome[114]: Setting callActive to 0
    Oct 14 23:09:22 (none) comm[114]: CallStatusReporter: sending data changed event 20
    Oct 14 23:09:22 (none) tcphonehome[114]: destroying CommGlobals!
    Oct 14 23:09:22 (none) tcphonehome[114]: pCommMempool empty
    Oct 14 23:09:30 (none) tcphonehome[114]: Setting MCP PhoneHome action: ENABLED
    Phillips HDR312 Series 1 TiVo
    CacheCard Network Card, 200gb Western Digital HD, OzTiVo 1.3 Image
    Slices: Foxtel Cable Digital

  5. #15
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,037
    Ok the first part tells me your in Qld and have Fox digital.

    The 2nd part is tells me you don't use emuproxy2 and your calls are not making it direct to minnie.

    So now it's time for you to run through the network troubleshooter.

    follow from about half way down NetworkingHowto starting at "Configuration and Diagnostics" and follow the tests and let us know the results.

    Peter
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  6. #16
    Join Date
    Nov 2004
    Location
    Brisbane
    Posts
    32
    Hello Peter,

    Sorry for the delay, was away Saurday night so have only had a chance to look at the tivo now. And I glad to say problem fies.

    Firstly I tried the "IP Config" diagnostic and this checked out OK.

    Secondly I tried the "Route" diagnostic and I did not get a second default listing. This made me think the change i had made to my Tivo's IP addess from dhcp to a static address was causing the problem. Once I reset to dhcp and rebooted I could make a successfull phone call. I even when back to TivoWebPlus to see if it also makes a succesfull and everything is OK.

    For some reason my network (Airport express) must block/lockup the phone when using a static ip for the Tivo.

    Many thanks Peter I was minutes away from a re-image!

    Cheers

    John
    Phillips HDR312 Series 1 TiVo
    CacheCard Network Card, 200gb Western Digital HD, OzTiVo 1.3 Image
    Slices: Foxtel Cable Digital

  7. #17
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,037
    Good to hear it's all fixed, but I would think you should be able to use a fixed IP with your airport express.

    Was the fixed IP you choose in the same subnet as what DHCP allocates and did you select the right gateway IP?

    Peter
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  8. #18
    Join Date
    Nov 2004
    Location
    Brisbane
    Posts
    32
    In the tivo config all I changed was the ip from dhcp to static, all the rest (ip subnet & gateway) I left the same.

    ie:

    Current/New Configuration:
    mac address = 00:0B:AD:FE:9D:24
    ip address = 10.0.1.3
    ip subnet mask = dhcp
    ip gateway = dhcp
    debug level = off
    cache statistics = 0 seconds
    Phillips HDR312 Series 1 TiVo
    CacheCard Network Card, 200gb Western Digital HD, OzTiVo 1.3 Image
    Slices: Foxtel Cable Digital

  9. #19
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,037
    I don't know if the tivo will still get the subnet and gateway from your dhcp server if you have set a static IP. Try again setting those manually.

    Also was the static IP 10.0.1.3 you tried on the same subnet as your dhcp would have given?

    Peter.
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  10. #20
    Join Date
    Nov 2004
    Location
    Brisbane
    Posts
    32
    Quote Originally Posted by petestrash
    I don't know if the tivo will still get the subnet and gateway from your dhcp server if you have set a static IP. Try again setting those manually.
    Ok I'll try setting a manual subnet & router IP

    Quote Originally Posted by petestrash
    Also was the static IP 10.0.1.3 you tried on the same subnet as your dhcp would have given?
    Yes this IP range is what my airport express gives out.

    Thanks Peter, I'll try this tonight at home.
    Phillips HDR312 Series 1 TiVo
    CacheCard Network Card, 200gb Western Digital HD, OzTiVo 1.3 Image
    Slices: Foxtel Cable Digital

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