Hi all,

What's happened with TiVo Support? First they stopped the phone support -- now no responce from their email support. I have an open ticket with them since 16/6/11. I haven't received any feedback on progress since 27/6/11.

To cut a long story short -- I found issues with the Season Pass priorities. Basically the priories don't work and seems to be a bit random as to which season pass takes precedence. Tivo Support have analysed the box and acknowledged there is a fault, but thats about as far as they have left it. The last contact over 2 weeks ago stated they were waiting for feedback from TiVo (US), but haven't replied to any further emails.

I am disappointed with TiVo. I have had a few different DVR solutions in the past and had bought a 'brand name' product in the hope that it would have been a refined product with good support. Bit of a let down considering the cost!