I have this problem occuring all the time. I haven't found an answer to correcting it and Tivo/Hybrid don't care to find out either.
And, yes, Tivo support are dreadful. I have received pathetic, and obviously useless responses from them. The Genie service is very buggy and they don't care to fix it. Its a 2nd rate service and its not likely to get any better. Their support is very poor.
Each time I have created a support ticket on this matter or others, they simply send a response with some specious logic. When I respond and explain this does nothing I get no response again. Again, this is not a one off - all my tickets have ended up this way.
Use the TivoHD as well you can but don't expect Tivo/Hybrid to respond much as they haven't with me.
Also, Peter - I think your memory is giving out. Just look down the threads and you will see I have already posted on this and you responded.
Last edited by JustinD; 24-10-2010 at 03:56 PM.
Justin
TivoHD w/1tb "update"
TiVo SVR2000 unit w/200Gb Seagate, Turbonetcard & Dlink-810 wireless bridge, FTA Strong STB. Latest image 1.6.###
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