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Thread: Failed while preparing data

  1. #1
    Join Date
    Apr 2004
    Posts
    45

    Unhappy Failed while preparing data

    Hi my tivo has run out of guide data. I can do wget http://210.48.107.133:8000 fine (log below) but when I manually force a phone call from tivo web it fails with failed while preparing data error. What's up?


    [TiVo [p0] ~]# wget http://210.48.107.133:8000
    --21:58:43-- http://210.48.107.133:8000/
    => `index.html'
    Connecting to 210.48.107.133:8000... connected.
    HTTP request sent, awaiting response... 200 OK
    Length: 1,858 [text/html]

    0% [ ] 1,858 0.00B/s ETA 00:00

    Last-modified header invalid -- time-stamp ignored.
    21:58:43 (0.00 GB/s) - `index.html' saved [1858/1858]

  2. #2
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,037
    Have you tried a reboot?

    If so, can you attach your tclient log

    Peter.
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  3. #3
    Join Date
    Apr 2004
    Posts
    45
    Tried a reboot and still failed while preparing when I forced new phone call. Here is tclient log
    /var/log/tclient
    Sep 25 23:25:22 (none) tcphonehome[159]: Log file rotation complete.
    Sep 25 23:25:22 (none) comm[159]: CallStatusReporter: Phase: Prepare_Data, Status Failed
    Sep 25 23:25:22 (none) comm[159]: CallStatusReporter: sending message "EX|18"
    Sep 25 23:25:22 (none) tcphonehome[159]: TClient failed: EX|18
    Sep 25 23:25:22 (none) tcphonehome[159]: Sending dialup event, subtype 8, msg EX|18
    Sep 25 23:25:22 (none) tcphonehome[159]: setCallStatus called with: Failed state 0
    Sep 25 23:25:27 (none) tcphonehome[159]: LastCallAttempt at 1285457084
    Sep 25 23:25:27 (none) tcphonehome[159]: setting call status to: Failed
    Sep 25 23:25:27 (none) tcphonehome[159]: setting call in progress to 0 (second successCount)
    Sep 25 23:25:27 (none) tcphonehome[159]: Setting callActive to 0
    Sep 25 23:25:27 (none) comm[159]: CallStatusReporter: sending data changed event 20
    Sep 25 23:25:27 (none) tcphonehome[159]: destroying CommGlobals!
    Sep 25 23:25:27 (none) tcphonehome[159]: pCommMempool empty
    Sep 25 23:25:32 (none) tcphonehome[159]: Setting MCP PhoneHome action: ENABLED

  4. #4
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,037
    The log was rotated, please attach the Otclient log (may need to zip it if it's large).

    Peter.
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  5. #5
    Join Date
    Apr 2004
    Posts
    45
    Yes - here's the Otclient file as attachment - hope not too big
    Attached Files Attached Files

  6. #6
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,037
    You have a few issues. It is not setting the clock with is required for indexing and a successful call, but the download itself seemed to be fine. Then there appears to be some corruption of the existing data, but this may just be because it has not been indexed for a while.

    When was the last successful call?
    Has anything changed on your network or the TiVo?
    How old is the Hard Drive?
    can you make a time call manually?

    /bin/ntpdate -vb 210.48.107.133

    Peter.
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  7. #7
    Join Date
    Apr 2004
    Posts
    45
    Thanks for helping. Nothing changed on network or Tivo that I know of recently. Last successful call was Sept. 11. Hard drives would be about 7-8 years old I guess. When I try to the ntpdate command I get timezone error


    [TiVo [p0] ~]# /bin/ntpdate -vb 210.48.107.133
    Our postcode is 02110. No matching timezone for postcode 02110

  8. #8
    Join Date
    Apr 2004
    Posts
    45
    Any further thoughts?

  9. #9
    Join Date
    Dec 2005
    Location
    Christchurch, New Zealand
    Posts
    463
    I know it has always worked until now, but maybe the advice regarding adding the postcode in this thread may be relevant?
    http://forums.oztivo.net/showthread....gs-time-change

  10. #10
    Join Date
    Apr 2004
    Posts
    45
    Ok I followed instructions at http://forums.oztivo.net/showthread....e-change/page3 and edited my postcodezones file to have line 02110 Pacific/Auckland and rebooted. Now when I issue /bin/ntpdate -b -v 132.163.4.103

    I get
    Our postcode is 02110. Found matching timezone Pacific/Auckland
    Offset 46800 for timezone NZDT, daylight saving is 1
    Connecting to time server 132.163.4.103
    Setting the local time to Tue Sep 28 21:18:02 2010
    gmtime gives 110/8/28 21:18:02 [2]
    sending to clock 10/09/28 21:18:02 [2]


    However, making a daily call still connects, downloads, hangsup and then fails at about 5% while preparing data.

    Anyone else have ideas?

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