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Thread: Failed Getting Account Status - Thomson

  1. #1
    Join Date
    Apr 2005
    Location
    New Zealand
    Posts
    272

    Failed Getting Account Status - Thomson

    Hi

    My Thomson tivo (uk image) has been working fine for 8 months until 2 weeks ago when I noticed that it was low in guide data.
    When checked the phone calls were failing with Failed Getting Account Status. Several daily calls were attempted with the same response.
    Eventually the problem cleared but has returned about 3 days ago.

    I am having no problems with Sony tivos and have made no changes to network access etc.

    Any ideas

    Thanks in advance

  2. #2
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,037
    The first place to look would be the tclient and otclient logs. they should show where the call fails.

    Peter.
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  3. #3
    Join Date
    Apr 2005
    Location
    New Zealand
    Posts
    272
    Have just tried to get example of failed call tclient.log but daily calls are now working again.
    I have a copy of a good tcllient.log and will check for a failure to gain more info

    Thanks

    Don

  4. #4
    Join Date
    Apr 2005
    Location
    New Zealand
    Posts
    272

    It has happened again.

    Attached is a tclient log of a failed call.

    Any ideas?
    Attached Files Attached Files

  5. #5
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,037
    The error is here:
    07/12:20:11:14: /tvbin/TClient: Executing HTTP POST: /tvbin/http_post /var/tmp/syslog.gz http://210.48.107.133:8000/tivo-service/acceptfile.cgi OFF ON
    07/12:20:14:16: /tvbin/TClient: http POST command failed: timeout waiting for data

    But I do not look after the NZ Server, you might be best to try and contact DJC.

    Peter.
    Last edited by petestrash; 14-07-2010 at 10:56 PM. Reason: spelling
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  6. #6
    Quote Originally Posted by petestrash View Post
    But I do not look after the NZ Server, you might be best to try and contact DJC.
    DJC has retired.

    But I look after the NZ server.

    If you give me your IP address, I can have a look at the logs.

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