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I rang support again, and they told me that there has been no change to my problem.
I was told that the Level 3 support staff are the only people who can authorize the exchange of a TiVo, ( I gather that my Tivo will not be repaired just swapped ), so until someone in Level 3 support reads the case file, and then authorizes the exchange, nothing will change.
So I must wait, there is no one else to talk to, no one else to Email.
I would strongly suggest that that TiVo support, and or Hybrid TV need to get their act together.
When the TiVo was working it was a great HD recorder, but when it fails, its just an absolute dismal level of support provided by the company, and its service providers.
If anyone on this forum can pass on this thread to the senior management at Hybrid or the Service provider for Tivo support, to read as it continues to unfold I would like to hear personally from the Company.
Malcolm
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