The TiVo will need to get the latest software. Factory fresh out of the box they do not have the latest updates.
Please complete Guided Setup (sounds like you have) and then after this has completed go to the "Messages and Settings" -> "Settings" -> "Network" menu and then connect with the TiVo service. You may need to do this twice but you will know you are getting a software update as it will take quite a while (some say a couple of hours).
After this has completed then reboot the TiVo.
Usually software updating happens automatically sometime overnight but given you seem to be wanting the features here and now please follow the above procedure.
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