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Thread: Home Networking & Tivo Desktop

  1. #21
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    Quote Originally Posted by john151 View Post
    Prior to purchasing the Tivo, I spoke with 3 different salespersons (in 2 different stores). Not one salesperson mentioned paying $200 for networking capability. However, in response to my suggesting 160gb was not a lot of storage, one suggested that I could transfer files to a PC.
    So that means one salesperson allegedly "mislead" you, not three. From the way you explain it you brought the issue up about storage space and *one* salesperson responded.

    I didn't research the product on the internet prior to purchase. Fair Trading would not assume that every purchaser would necessarily do this either.
    Maybe not. So I take it you are going to be the test case?

    The fact is you didn't do your homework, nor has Hybrid been misleading.

    And given your grievance before purchase about small hard disk I would bet that one of the first things you did after activating the product - which is done online via the *Australian* TiVo website - you would have then found out about the extra cost.

    At this point you as a consumer still have the right to return the product to the store and get a full refund based on it not meeting your expectations whether or not the salesperson was at fault.

    Given the options you as a customer have available to you, what exactly have you done about this apart from having a belly ache about it on a public forum that is in no way affiliated with (or can have any influence on) TiVo, Hybrid or any retailers?
    Darren King
    OzTiVo Repairs and Modifications
    If your TiVo requires repairs or modifications
    then visit: http://kingey1971.wix.com/tivorepairs

  2. #22
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    Quote Originally Posted by john151 View Post
    I didn't research the product on the internet prior to purchase. Fair Trading would not assume that every purchaser would necessarily do this either. Similarly, as well as considering what was said, they would also consider what was not said. It is not simply a matter of "letting the buyer beware"
    If you bought a Sony TV from Harvey Norman and a salesman told you it had a HDMI socket, but when you installed it you found that it did not, would you blame Sony?

    I don't get it why aren't people saying that such an such retailer lied to me?

    Why are you all blaming TiVo/Hybrid for bad sales people at retailers?

    I agree you do not need to investigate a product before purchase. And if you are financial enough to spend $700 on a product you know nothing about more power to you. But don't blame Hybrid for misleading you, they have not.

    Name and shame the retailer and salesperson instead.

    I have no problem with people complaining about being mislead, just point the accusations at the correct party!

    Peter.
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  3. #23
    Quote Originally Posted by petestrash View Post
    If Hybrid made any misleading statements, please let us know where it is and I am happy to eat humble pie and offer my sincere apologies.

    All we keep asking for is some proof that TiVo/Hybird have done something misleading which is what all 5 of you claim

    Peter.
    Google "tivo tens of dollars".

    Yes it could possibly be interpreted as hearsay. And yes, if you based a purchase decision on that comment, that is clearly your own risk. But it was from a representative of the company, whatever the context. Given that comment, potential customers could reasonably expect the eventual price to be somewhere in that ball-park. And their subsequent "special" reduction for a limited period only serves to highlight the whole sorry issue. Shoddy and unprofessional, imho.

    Jeff

  4. #24
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    Quote Originally Posted by jeffrich View Post
    Google "tivo tens of dollars".
    I don't need to Google it, I'm the one posted the quotes from Mark Hughes in this and many other forums and mailing lists as soon as the price was announced in March:
    Quote Originally Posted by petestrash View Post
    TiVo have released their Home Networking upgrade today.

    While this is a welcome addition to the features TiVo has, the $199 price tag is not.

    Last year Mark Hughes (when he was still General Manager for TiVo at Seven) said in an interview with the SMH.

    "The home networking functionality and the ability to load recorded shows to a portable device like the iPod will only be available early next year for a fee in the "tens of dollars".

    Well the final price is 20 "tens" of dollars, not cool.

    We have been misled by TiVo.

    Peter.
    The comment by Hybrid's former General Manager was made in July 2008 prior to the release of TiVo here. HNP was pricing was announced 8-9 months later when the world economy and US$ exchange rates were very different.

    Our community still considered this to be misleading and Hybrid apologised. They also offered HNP to everyone for $99 shortly after launch and refunded $100 to anyone who paid the Full $199 already.

    None of the posters on this thread have complained about Marks comments, and were obviously unaware of them as they all expected HNP to be FREE.

    I could prove why I said Hybrid misled us in my post.

    This is all I have asked the other posters in this thread to do. Show us how Hybrid have misled you into thinking that HNP was FREE.

    We welcome all constructive posts, but please read threads properly before posting.

    Peter.
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  5. #25
    Quote Originally Posted by petestrash View Post
    This is all I have asked the other posters in this thread to do. Show us how Hybrid have misled you into thinking that HNP was FREE.

    We welcome all constructive posts, but please read threads properly before posting.

    Peter.
    I did read the whole thread properly. And yes, personally I knew it would not be free. I was merely responding to what appeared to be a widening up of the discussion with your question, "If Hybrid made any misleading statements ...". No they did not mislead anyone about whether it would be free. But at the same time they have managed to make a complete hash of the HNP concept, in what is fundamentally a HN device.

    Jeff

  6. #26
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    The post you are referencing is from the 18th post about HNP not being a free inclusion, and I asked the original posters to show where Hybrid misled them into thinking it was free.

    You have taken my comment out of the context it was given in, there was no widening up of the discussion.

    If your only purpose joining this forum was be a smart ***, move on.

    Peter.
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  7. #27
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    Quote Originally Posted by jeffrich View Post
    And yes, personally I knew it would not be free. I was merely responding to what appeared to be a widening up of the discussion
    There is no "widening up" of the discussion. It is all about people claiming to be "mislead" that the HNP would be free. To that end nobody has been able to provide any solid proof that Hybrid stated that HNP would ever be free in Australia and the offer still stands for someone to provide said proof.
    Darren King
    OzTiVo Repairs and Modifications
    If your TiVo requires repairs or modifications
    then visit: http://kingey1971.wix.com/tivorepairs

  8. #28
    Quote Originally Posted by petestrash View Post
    If your only purpose joining this forum was be a smart ***, move on.

    Peter.
    Jeez, sparky I think it already has enough smart ***s, without any help from me.

  9. #29
    Quote Originally Posted by Darren King View Post
    There is no "widening up" of the discussion. It is all about people claiming to be "mislead" that the HNP would be free. To that end nobody has been able to provide any solid proof that Hybrid stated that HNP would ever be free in Australia and the offer still stands for someone to provide said proof.
    Agreed, and understood.

  10. #30
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    Here in New Zealand, Telecom (the sole retailers for the TiVo) have neatly avoided all this sort of debate by boxing up a TiVo, a wireless adapter, and the HNP software together and selling the lot for NZ$920 (so effectively you get the HNP for free).
    Probably they have learnt from the experience in the Oz market.
    Steve Shipway
    Auckland, New Zealand
    2x S3 TiVo HD 320GB (FreeView) - Orcon Internet
    1x S3 TiVo HD 320GB - Power supply reparied, see how I did it here
    UK S1 TiVo - Needs conversion to TivoNZ - For sale

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