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[MelissaH]

Just so i have this right....reimaging means removing the tivo hard drive and connecting to to my PC? Haha, have you seen all my stupid questions over the last few years?! This will provide much hilarity :-)

I might have to enlist help from more knowledgeable friends and acquaintances :-)

[petestrash]

I generally leave re-imaging as a last resort, as some people do not have a PC that can do the task, or are no familiar enough with PC's to open their case.

It also means that you lose all your Thumbs data which makes suggestions so good & forces you to delete or transfer all your archived shows.

But from a support point of view, it is the easiest to start with a fresh system in a known state.

Peter.