The log extract you posted does not show what went wrong.
Try posting your Otclient instead (You may need to zip it).
Peter.
Hi there,
I'm not able to complete a daily call at the moment, it ends with 'Failed while preparing data' and would appreciate a hand fixing it!
Many thanks,
Melissa.
My tclient file says:
Nov 22 09:56:02 (none) tcphonehome[146]: Log file rotation complete.
Nov 22 09:56:02 (none) comm[146]: CallStatusReporter: Phase: Prepare_Data, Status Failed
Nov 22 09:56:02 (none) comm[146]: CallStatusReporter: sending message "EX|18"
Nov 22 09:56:02 (none) tcphonehome[146]: TClient failed: EX|18
Nov 22 09:56:02 (none) tcphonehome[146]: Sending dialup event, subtype 8, msg EX|18
Nov 22 09:56:02 (none) tcphonehome[146]: setCallStatus called with: Failed state 0
Nov 22 09:56:02 (none) tcphonehome[146]: LastCallAttempt at 1227347590
Nov 22 09:56:02 (none) tcphonehome[146]: setting call status to: Failed
Nov 22 09:56:02 (none) tcphonehome[146]: setting call in progress to 0 (second successCount)
Nov 22 09:56:08 (none) tcphonehome[146]: Setting callActive to 0
Nov 22 09:56:08 (none) comm[146]: CallStatusReporter: sending data changed event 20
Nov 22 09:56:08 (none) tcphonehome[146]: destroying CommGlobals!
Nov 22 09:56:08 (none) tcphonehome[146]: pCommMempool empty
Nov 22 09:56:16 (none) tcphonehome[146]: Setting MCP PhoneHome action: ENABLED
Thanks Peter, it is attached.
You seemed to have had trouble while loading VI03000_14199-14213.slice.gz
Have you tried forcing another daily call since then?
If you have and it didn't work, then maybe you should try to load this slice manually. Follow these instructions.
Peter
Hah, always the way, after 3 days of forcing calls only to have them fail, it worked this time :-)
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