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Thread: Failed while preparing data

  1. #1
    Join Date
    Feb 2007
    Location
    Melbourne. Vic
    Posts
    79

    Failed while preparing data

    Hi there,
    I'm not able to complete a daily call at the moment, it ends with 'Failed while preparing data' and would appreciate a hand fixing it!

    Many thanks,
    Melissa.

    My tclient file says:
    Nov 22 09:56:02 (none) tcphonehome[146]: Log file rotation complete.
    Nov 22 09:56:02 (none) comm[146]: CallStatusReporter: Phase: Prepare_Data, Status Failed
    Nov 22 09:56:02 (none) comm[146]: CallStatusReporter: sending message "EX|18"
    Nov 22 09:56:02 (none) tcphonehome[146]: TClient failed: EX|18
    Nov 22 09:56:02 (none) tcphonehome[146]: Sending dialup event, subtype 8, msg EX|18
    Nov 22 09:56:02 (none) tcphonehome[146]: setCallStatus called with: Failed state 0
    Nov 22 09:56:02 (none) tcphonehome[146]: LastCallAttempt at 1227347590
    Nov 22 09:56:02 (none) tcphonehome[146]: setting call status to: Failed
    Nov 22 09:56:02 (none) tcphonehome[146]: setting call in progress to 0 (second successCount)
    Nov 22 09:56:08 (none) tcphonehome[146]: Setting callActive to 0
    Nov 22 09:56:08 (none) comm[146]: CallStatusReporter: sending data changed event 20
    Nov 22 09:56:08 (none) tcphonehome[146]: destroying CommGlobals!
    Nov 22 09:56:08 (none) tcphonehome[146]: pCommMempool empty
    Nov 22 09:56:16 (none) tcphonehome[146]: Setting MCP PhoneHome action: ENABLED

  2. #2
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,037
    The log extract you posted does not show what went wrong.

    Try posting your Otclient instead (You may need to zip it).

    Peter.
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  3. #3
    Join Date
    Feb 2007
    Location
    Melbourne. Vic
    Posts
    79
    Thanks Peter, it is attached.
    Attached Files Attached Files

  4. #4
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,037
    You seemed to have had trouble while loading VI03000_14199-14213.slice.gz

    Have you tried forcing another daily call since then?

    If you have and it didn't work, then maybe you should try to load this slice manually. Follow these instructions.

    Peter
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  5. #5
    Join Date
    Feb 2007
    Location
    Melbourne. Vic
    Posts
    79
    Hah, always the way, after 3 days of forcing calls only to have them fail, it worked this time :-)

  6. #6
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,037
    cool, glad it's working anyway.

    Peter.
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

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