Hi there,
I'm not able to complete a daily call at the moment, it ends with 'Failed while preparing data' and would appreciate a hand fixing it!

Many thanks,
Melissa.

My tclient file says:
Nov 22 09:56:02 (none) tcphonehome[146]: Log file rotation complete.
Nov 22 09:56:02 (none) comm[146]: CallStatusReporter: Phase: Prepare_Data, Status Failed
Nov 22 09:56:02 (none) comm[146]: CallStatusReporter: sending message "EX|18"
Nov 22 09:56:02 (none) tcphonehome[146]: TClient failed: EX|18
Nov 22 09:56:02 (none) tcphonehome[146]: Sending dialup event, subtype 8, msg EX|18
Nov 22 09:56:02 (none) tcphonehome[146]: setCallStatus called with: Failed state 0
Nov 22 09:56:02 (none) tcphonehome[146]: LastCallAttempt at 1227347590
Nov 22 09:56:02 (none) tcphonehome[146]: setting call status to: Failed
Nov 22 09:56:02 (none) tcphonehome[146]: setting call in progress to 0 (second successCount)
Nov 22 09:56:08 (none) tcphonehome[146]: Setting callActive to 0
Nov 22 09:56:08 (none) comm[146]: CallStatusReporter: sending data changed event 20
Nov 22 09:56:08 (none) tcphonehome[146]: destroying CommGlobals!
Nov 22 09:56:08 (none) tcphonehome[146]: pCommMempool empty
Nov 22 09:56:16 (none) tcphonehome[146]: Setting MCP PhoneHome action: ENABLED