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Thread: Daily call failing since moving ISP's to Optus

  1. #1
    Join Date
    Jan 2006
    Location
    Melbourne, Vic
    Posts
    51

    Daily call failing since moving ISP's to Optus

    Hi guys I recently just moved to Optus internet on Friday and have been having problems that were described earlier in this thread. I have 2 Tivo's and both I could telnet but only one I could gain access via tivoweb. All my daily calls were failing.

    I have tried to follow your steps by changing the /etc/oztivo.conf and /etc/tclient.conf files however it does not seem to have fixed the problem.

    Before when I did a Daily call it would say "Failed. Service unavailable" but now it says "Failed. No dial-in number chosen."

    I did notice that in one of the steps I was asked to change something that didn't exist.

    use an editor and edit /etc/tclient.conf: find and change the line starting with #127::65.49.60.197:80::: and change it to 127::65.49.60.197:9090::: then change the line with 127::127.0.0.1:8000::: to #127::127.0.0.1:8000:::


    The bolded sequence of numbers is not in my /etc/tclient.conf file.
    Below is what I have.


    #
    # This is the default port, it's values come from Addr.itcl not here
    #
    000:
    # Dennis' Emulator
    126::66.23.218.193:80:::
    # This is for the server emulator on minnie. Trouble if your ISP blocks HTTP .9
    #127::131.244.9.101:80:::

    # This uses emuProxy2 to avoid problems with transparent proxy. Thanks Tim!
    #127::127.0.0.1:8000:::



    Does any of this make sense?

  2. #2
    Join Date
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    Melbourne, Vic
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    Now my both tivo's are saying "Failed. No Dial-in number chosen."

  3. #3
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,037
    Eden,

    Are your trying to fix a proxy issue, or the current DNS issue that has only been a problem since Friday?

    At the moment your TiVo is not set to call anywhere which is why it is failing.

    Just add the following 2 lines to the bottom of your /etc/tclient.conf file, then reboot and try again.

    Code:
    # Connect Via the www.oztivo.net emulator
    127::65.49.60.197:9090:::
    Peter.
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  4. #4
    Join Date
    Jan 2006
    Location
    Melbourne, Vic
    Posts
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    I tried those 2 lines however it still says "Failed. No dial-in number chosen."

  5. #5
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
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    3,037
    Are your trying to fix a proxy issue, or the current DNS issue that has only been a problem since Friday?

    Can you show what is in your tclient.conf now, and any other file you have edited.

    Peter.
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  6. #6
    Join Date
    Jan 2006
    Location
    Melbourne, Vic
    Posts
    51
    Here is my /etc/tclient.conf file

    # Copyright (c) 2001 TiVo Inc.
    #
    # This file contains entries for each of the possible service
    # instances supported. The fields are all ":": (colon) separated
    # and are as follows with the folling meanings:
    #
    # labelhone_number:svr_addr:svr_portpp_userpp_pass:radius_domain
    #
    # label This is a 3 character numeric field which must
    # unique identify this entry (the /Setup field XXX
    # will point to this). Note the value 911 is reserved
    # to imply the Addr.itcl *_EMG_* fields. (i.e.
    # emergency repair port). Note the value 000 is
    # reserved to imply the Addr.itcl *_DEF_* fields
    # (i.e. the default port).
    # phone_number This is the full phone number to dial, minus any
    # prefixes defined by the phone options screen
    # svr_addr This is the Ip Address of the service to connect to
    # svr_port This is the TCP port number of the service to
    # connect to
    # ppp_user This is the username to connect to the ppp modem
    # ppp_pass This is the password to connect to the ppp modem
    # radius_domain This is the radius domain to put after the generated username.
    # If ppp_user is set then this will have no effect.

    #
    # This is the default port, it's values come from Addr.itcl not here
    #
    000:
    # Dennis' Emulator
    126::66.23.218.193:80:::
    # This is for the server emulator on minnie. Trouble if your ISP blocks HTTP .9
    #127::131.244.9.101:80:::

    # This uses emuProxy2 to avoid problems with transparent proxy. Thanks Tim!
    #127::127.0.0.1:8000:::
    # Connect Via the www.oztivo.net emulator
    127::65.49.60.197:9090:::




    And below is the /etc/oztivo.conf from 1 tivo

    OzTiVo menu configuration settings file
    # Please do not edit this file
    # Put the TiVo disk back in your PC to reconfigure
    nic=TurboNet
    ip=192.168.0.5
    mac=00:0B:AD:10:10:10
    hostname=
    modem=0
    pppondss=0
    netmask=255.255.255.0
    gateway=192.168.0.1
    ssid=
    wep=
    wepkey=



    and the /etc/oztivo.conf from my other tivo

    # OzTiVo menu configuration settings file
    # Please do not edit this file
    # Run the nic_config_tivo tool to reconfigure
    nic=TurboNet
    ip=192.168.0.197
    mac=00:0B:AD:84:19:38
    timing=16
    hostname=oztivo
    emulator=65.49.60.197
    emulatorport=9090
    netmask=255.255.255.0
    gateway=192.168.0.1
    ssid=
    wep=
    wepkey=

  7. #7
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
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    Eden, is your tclient.conf the same on both TiVo's?

    From what you have shown the 2nd TiVo should work, but the first will not due to missing lines in oztivo.conf.

    What version of software are both TiVo's running?

    And I'll ask this question for the third time; Were you trying to fix a proxy issue, or the current DNS issue that has only been a problem since Friday?

    Peter.
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  8. #8
    Join Date
    Jan 2006
    Location
    Melbourne, Vic
    Posts
    51
    Sorry, I was trying to fix what i think is a proxy issue. All of this started when I changed from telstra to optus, I could no longer make daily calls.

    Tivo A is running with version 1.6 and it has the tclient.conf file i listed before and the oztivo.conf file that you said should be working properly

    Tivo B is running with version 1.3 or 1.4 and it has the oztivo.conf file that is missing data and the the tclient.conf file I thought was similar but rechecked it and there is a small difference below.

    Thanks



    #
    # This is the default port, it's values come from Addr.itcl not here
    #
    000:
    # Dennis' Emulator
    126::66.23.218.193:80:::
    # This is for the server emulator on minnie. Trouble if your ISP blocks HTTP .9
    #127::65.49.60.197:9090:::

    # This uses emuProxy2 to avoid problems with transparent proxy. Thanks Tim!
    #127::127.0.0.1:8000:::
    # Connect Via the www.oztivo.net emulator
    127::65.49.60.197:9090:::

  9. #9
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,037
    Your issues are not related to the problems that were discussed in the original thread, so I have stripped our posts and moved them to a new thread.

    Since the 2nd TiVo is running 1.4 or earlier, the missing lines are ok as they are not used in that version.

    It would be easier to work out the issues on one at a time.

    Pick which the most important one and run these tests to see how much connectivity it has and post the results here and tell us which TiVo it is from.

    Peter.
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  10. #10
    Join Date
    Jan 2006
    Location
    Melbourne, Vic
    Posts
    51
    Below are the results of the tests for the Tivo with the version 1.5, I thought it was 1.4 cause that is what it says on the start up screen but when i double checked when telneting i found it to be 1.5-20051128.

    [TiVo [p0] ~]# ifconfig
    lo Link encap:Local Loopback
    inet addr:127.0.0.1 Bcast:127.255.255.255 Mask:255.0.0.0
    UP BROADCAST LOOPBACK RUNNING MTU:3584 Metric:1
    RX packets:0 errors:0 dropped:0 overruns:0 frame:0
    TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 coll:0

    eth0 Link encap:Ethernet HWaddr 00:0B:AD:10:10:10
    inet addr:192.168.0.5 Bcast:192.168.0.255 Mask:255.255.255.0
    UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
    RX packets:10011 errors:0 dropped:0 overruns:0 frame:0
    TX packets:539 errors:0 dropped:0 overruns:0 carrier:0 coll:0
    Interrupt:29


    [TiVo [p0] ~]# route
    route_info, afname=inet, options=33
    Kernel IP routing table
    Destination Gateway Genmask Flags Metric Ref Use Iface
    192.168.0.0 * 255.255.255.0 U 32767 0 0 eth0
    default 192.168.0.1 0.0.0.0 UG 0 0 0 eth0



    [TiVo [p0] ~]# ping -c 5 192.168.0.5
    PING 192.168.0.5 (192.168.0.5): 56 data bytes
    64 bytes from 192.168.0.5: icmp_seq=0 ttl=255 time=2.2 ms
    64 bytes from 192.168.0.5: icmp_seq=1 ttl=255 time=0.7 ms
    64 bytes from 192.168.0.5: icmp_seq=2 ttl=255 time=0.7 ms
    64 bytes from 192.168.0.5: icmp_seq=3 ttl=255 time=0.8 ms
    64 bytes from 192.168.0.5: icmp_seq=4 ttl=255 time=0.7 ms

    --- 192.168.0.5 ping statistics ---
    5 packets transmitted, 5 packets received, 0% packet loss
    round-trip min/avg/max = 0.7/1.0/2.2 ms



    [TiVo [p0] ~]# ping -c 5 65.49.60.197
    PING 65.49.60.197 (65.49.60.197): 56 data bytes

    --- 65.49.60.197 ping statistics ---
    5 packets transmitted, 0 packets received, 100% packet loss



    [TiVo [p0] ~]# wget http://65.49.60.197/index.html
    --00:21:11-- http://65.49.60.197/index.html
    => `index.html'
    Connecting to 65.49.60.197:80... failed: Connection timed out.
    Retrying.

    --00:24:20-- http://65.49.60.197/index.html
    (try: 2) => `index.html'
    Connecting to 65.49.60.197:80... failed: Connection timed out.
    Retrying.

    --00:27:29-- http://65.49.60.197/index.html
    (try: 3) => `index.html'
    Connecting to 65.49.60.197:80... failed: Connection timed out.
    Retrying.


    [TiVo [p0] ~]# dbget /State/PhoneConfig DialPrefix
    ,#401

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