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Thread: Cant make first phone home...

  1. #1
    Join Date
    Jun 2007
    Location
    Victoria
    Posts
    63

    Cant make first phone home...

    Hi guys,
    Im a new tivo user and I cant get my unit to make the first phone home successfully...
    I have the IP, subnet and default gateway set correctly (well I believe so anyway) and can ping the tivo with no problems from my PC.
    Its a phillips series one with the latest image installed on it, 300gb hard drive, turbo net card, I have it connected directly to my router which connects to my adsl modem.
    When trying to do the setup for the first time it seems happy enough until it tries to do the first phone home where it gets stuck on the first step and eventually times out.
    Any help would be greatly appreciated - I'm really keen to get my tivo going!Thanks guys,
    Sam

  2. #2
    Join Date
    Dec 2005
    Location
    Christchurch, New Zealand
    Posts
    463
    Telnet onto your TiVo and check that it can ping the default gateway, then ping the oztivo or nztivo server. Are you sure you set it to use Turbonet and not dialup during setup?

  3. #3
    Join Date
    Jun 2007
    Location
    Victoria
    Posts
    63
    Hi,
    yes I did set it up to use the turbobnet and not the dial up approach, although it still says "Dialing" and some other comments when it is trying to make the "phone home" however I presume this has just carried over from its orriginal phone line lingo.

    Ok, I have downloaded "Putty" can anyone give me basic instructions on how to ping the default gateway from the tivo? Sorry if its really basic, I'm still learning!!! If it can ping the gateway, what does that suggest and if it can't ping the gateway - I take it that means its (the gateway settings) setup incorrectly?

    Cheers,
    Sam

  4. #4
    Quote Originally Posted by sparker View Post
    Hi,
    Ok, I have downloaded "Putty" can anyone give me basic instructions on how to ping the default gateway from the tivo? Sorry if its really basic, I'm still learning!!! If it can ping the gateway, what does that suggest and if it can't ping the gateway - I take it that means its (the gateway settings) setup incorrectly?
    If you have any issues using putty, just use "telnet TIVOADDRESS 23" from the command line.


    Here are some useful commands:

    route

    You should get something like this: where the default line has your router's ip address.
    [TiVo [p0] ~]# route
    route_info, afname=inet, options=33
    Kernel IP routing table
    Destination Gateway Genmask Flags Metric Ref Use Iface
    192.168.1.0 * 255.255.255.0 U 32767 0 0 eth0
    default 192.168.1.1 0.0.0.0 UG 0 0 0 eth0

    traceroute -n 210.48.107.133

    You should get something like this: where
    line 1 is your tivo, line 2 is your router anything after that means you tivo can talk to the outside.
    [TiVo [p0] ~]# route
    traceroute to 210.48.107.133 (210.48.107.133), 30 hops max, 40 byte packets
    1 192.168.12.1 1.512 ms 44.286 ms 3.302 ms
    2 202.180.82.78 66.078 ms 63.640 ms 63.942 ms
    3 202.180.82.97 64.803 ms 65.952 ms 65.154 ms
    4 202.180.65.17 65.765 ms 65.750 ms 64.906 ms
    5 192.203.154.44 66.342 ms 65.128 ms 65.060 ms
    6 210.48.5.69 65.428 ms 66.629 ms 65.556 ms
    7 210.48.5.2 64.046 ms 65.925 ms 64.399 ms
    8 210.48.5.102 66.581 ms 64.942 ms 64.515 ms
    9 210.48.5.62 65.856 ms 65.382 ms 65.538 ms


    wget http://210.48.107.133:8000

    This gets the file index.html on port 8000:
    Output should be something like:

    TiVo [p0] ~]# wget http://210.48.107.133:8000
    --18:45:37-- http://210.48.107.133:8000/
    => `index.html.5'
    Connecting to 210.48.107.133:8000... connected.
    HTTP request sent, awaiting response... 200 OK
    Length: 1,858 [text/html]

    wget http://210.48.107.133:80

    This gets the file index.html on the http port (the port used by the daily call)

    If this one doesn't work it could be a proxy issue.

  5. #5
    Join Date
    Jun 2007
    Location
    Victoria
    Posts
    63
    Hi Wibble,
    ok no problem - sounds easy enough. I will try this tonight and post up my results to see what you guys think.

    I take it that this command: telnet TIVOADDRESS 23
    means I should enter my tivo's IP address where it says "TIVOADDRESS"? Then once that connects to the tivo, I simply enter in commands as you listed (one at a time) and press enter?

    Thanks mate,
    Sam

  6. #6
    Quote Originally Posted by sparker View Post
    I take it that this command: telnet TIVOADDRESS 23
    means I should enter my tivo's IP address where it says "TIVOADDRESS"? Then once that connects to the tivo, I simply enter in commands as you listed (one at a time) and press enter?
    Yep, that's right.

  7. #7
    Join Date
    Jun 2007
    Location
    Victoria
    Posts
    63
    Ok excellent - will be able to try tonight and let you know what the outcome is. Thanks for your help, its greatly appreciated.
    Sam

  8. #8
    Join Date
    Jun 2007
    Location
    Victoria
    Posts
    63
    ok, here are my results from the above tests. From that it seems it can talk to some ip's, but not others? Does this suggest something to you smarter guys out there? Im guessing a firewall issue or something like that maybe?

    [TiVo [p0] ~]# route
    route_info, afname=inet, options=33
    Kernel IP routing table
    Destination Gateway Genmask Flags Metric Ref Use Iface
    192.168.1.0 * 255.255.255.0 U 32767 0 0 eth0
    default 192.168.1.1 0.0.0.0 UG 0 0 0 eth0

    [TiVo [p0] ~]# traceroute -n 210.48.107.133
    traceroute to 210.48.107.133 (210.48.107.133), 30 hops max, 40 byte packets
    1 192.168.1.1 3.056 ms 1.449 ms 1.571 ms
    2 220.233.1.129 36.237 ms 37.313 ms 34.931 ms
    3 * * *
    4 10.0.1.2 36.536 ms 35.298 ms 36.410 ms
    5 203.202.84.65 40.228 ms 37.772 ms 34.935 ms
    6 202.139.18.38 37.855 ms 38.052 ms 38.458 ms
    7 203.222.32.52 36.906 ms 107.649 ms 39.758 ms
    8 203.222.33.23 135.336 ms 62.421 ms 61.522 ms
    9 203.222.35.198 63.364 ms 69.043 ms 65.960 ms
    10 210.48.5.42 62.200 ms 61.398 ms 62.054 ms
    11 210.48.5.62 62.635 ms 60.923 ms 64.211 ms
    12 * * *
    13 * * *
    -- from here on out it was just ****'s

    [TiVo [p0] ~]# wget http://210.28.107.133:8000
    --17:27:08-- http://210.28.107.133:8000/
    => `index.html'
    Connecting to 210.28.107.133:8000...
    failed: Connection timed out.
    Retrying.


    wget http://210.48.107.133:80
    --17:30:33-- http://210.48.107.133/
    => `index.html'
    Connecting to 210.48.107.133:80... connected.
    HTTP request sent, awaiting response... 200 OK
    Length: 1,858 [text/html]

    0% [ ] 1,858 0.00B/s ETA 00:00

    Last-modified header invalid -- time-stamp ignored.
    17:30:33 (0.00 GB/s) - `index.html' saved [1858/1858]



    Any idea's from this info? Cheers,
    Sam

  9. #9
    Quote Originally Posted by sparker View Post
    ok, here are my results from the above tests. From that it seems it can talk to some ip's, but not others? Does this suggest something to you smarter guys out there? Im guessing a firewall issue or something like that maybe?
    Your networking setup looks fine,
    Traceroute looks good, having some stars in the middle is OK, it just mean that router blocks some ICMP, but normal traffic's ok.

    You can connect to port 80 OK you can probably connect to port 8000 OK as well, you mistyped the address. It's 48 not 28.

    wget http://210.48.107.133:8000

    Are you is NZ or AUS?

    NZ's on port 8000, AUS on port 80.

    Sound like you might have an issue with your proxyemu setup as you networking looks good.

  10. #10
    Join Date
    Jun 2007
    Location
    Victoria
    Posts
    63
    Hi,
    yes sorry - did do a typo, worked fine with 48 instead. I am in Australia, Victoria to be exact. What is the proxyemu setup? Really appreciate your help. Thanks,
    Sam

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