Page 1 of 9 123 ... LastLast
Results 1 to 10 of 85

Thread: service unavailable message

  1. #1
    Join Date
    Aug 2006
    Location
    South Coast NSW
    Posts
    69

    service unavailable message

    Hi all
    Just got my TiVo back from a most helpful Darren King who fixed a sound problem and installed the latest software (R1.6.2).
    Although settings are unchanged, and I have the same ISP, I can now not make a daily call, receiving a "service unavailable"message after some time trying to connect.
    I can open and use TiVowebplus, and can telnet into TiVo.
    It appears the problem is between my ADSL modem and the TiVo server.
    ( I am really inexperienced in this area, and in linux)
    I am attaching the (long!) log from tclient as suggested by Darren, who seems to have been successful in connecting on 21/22 March before returning the box to me.
    Would really appreciate advice.
    Don Mitchelmore

    Batemans Bay (the land of no linux)
    Attached Files Attached Files

  2. #2
    Join Date
    May 2004
    Location
    Victoria
    Posts
    1,239
    Just for completeness (even though I have no experience in what Don's problem is) I made doubly sure that I noted down network IP/Subnet/Gateway settings before doing the update. I then changed the IP settings to DHCP to work with my network, completed all updates and tests which included a few automatic daily calls, and then used nic_config_tivo to put back the network settings exactly how they were when I originally got the TiVo in for repair (which BTW turned out to be a power supply of all things!). I verified the settings had "stuck" by rebooting and using a serial connection to review the settings via nic_config_tivo again using the menu option to view current settings.

    The only thing I did not do was put the MAC address back as to what it originally was before the update, and the only thing I can think of is that the router/modem is somehow disallowing external communications as a result of this.... although I doubt this would be the root cause of the problem and I am not conversant with what the TiVo logs to provide the clues hence me advising Don that someone here should be able to assist.

    If someone can help Don out that would be appreciated to get him up and running again and cure my red face in thinking I had been careful enough to prevent something like this happening
    Last edited by Darren King; 27-03-2007 at 01:33 PM.
    Darren King
    OzTiVo Repairs and Modifications
    If your TiVo requires repairs or modifications
    then visit: http://kingey1971.wix.com/tivorepairs

    NOW ALSO REPAIRING FETCH TOO!

  3. #3
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,037
    Can you start by going through Configuration_and_Diagnostics and run those tests and let us know the result.

    Also what ISP are you with as there have been a couple that have added nasty proxies the last couple of weeks (also ADSL whether or ADSL2).

    Peter.
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  4. #4
    Join Date
    Aug 2006
    Location
    South Coast NSW
    Posts
    69

    Service unavailable message

    Many thanks Peter
    1. My ISP advises that I am on ADSL.
    I am running TiVo and my box through a Netcomm NB5 plus4 ADSL2+ modem router.

    2. My ISP is hotkey.net.au.

    3. Attach the results of diagnostics tests.
    Am a bit puzzled that I always get
    [TiVo] [p0] ~]# as my first putty prompt and not [TiVo]#
    If this is unimportant please disregard.

    Really appreciate your assistance.
    Regards
    Don Mitchelmore.
    Attached Files Attached Files

  5. #5
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,037
    Well your TiVo passed all those tests ok, so it's probably not a problem your end.
    Give hotkey a call and ask them what is the address of their proxy. I tried to find it on their website, but it's missing any technical info.

    Peter
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  6. #6
    Join Date
    Aug 2006
    Location
    South Coast NSW
    Posts
    69

    service unavailable message

    Hi Peter
    I spoke to hotkey and they advise that they do NOT use a proxy as part of their normal web setup.
    They do have a proxy, which is: proxy.hotkey.net.au, but it is not part of their normal setup.

    Cheers

    Don Mitchelmore

  7. #7
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,037
    Well we can prove either way, lets try the following.

    Edit /var/hack/etc/emuProxyZA.conf and add the following 2 lines on the end:

    proxyIP=proxy.hotkey.net.au
    proxyPort=80

    Save the file, reboot, then try a daily call again.

    Peter
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  8. #8
    Join Date
    Aug 2006
    Location
    South Coast NSW
    Posts
    69
    hi Peter
    You are dealing with a real tyro here.
    I have only a little experience of DOS, and no linux.

    I used putty to get the prompt [TiVo [p0] ~0]#
    then entered the string Edit/var/hack/etc/emuProxyZA.conf
    and got "no such file or directory"
    obiously i have got it wrong.
    What do I do to enter the string and make the changes.
    Also how do I save?

    Thanks

    Don

  9. #9
    Quote Originally Posted by Donaldovitch View Post
    I used putty to get the prompt [TiVo [p0] ~0]#
    then entered the string Edit/var/hack/etc/emuProxyZA.conf
    and got "no such file or directory"
    Your best bet is to use pico (AKA nano)
    as in:

    pico /var/hack/etc/emuProxyZA.conf

    (It's got onscreen help)

  10. #10
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,037
    Actually we can make it even easier.

    Enter the following commands (in red) at the putty prompt:

    [TiVo [p0] ~0]# echo " " >> /var/hack/etc/emuProxyZA.conf
    [TiVo [p0] ~0]# echo "proxyIP=proxy.hotkey.net.au" >> /var/hack/etc/emuProxyZA.conf
    [TiVo [p0] ~0]# echo "proxyPort=80" >> /var/hack/etc/emuProxyZA.conf
    [TiVo [p0] ~0]# reboot

    Once your tivo is rebooting, you can close putty.

    Once ready force a daily call using TiVoWeb or TiVoWebPlus.

    Though for the future it would be a good idea to learn how to use one of the editors. Either pico or joe is a good start, and vi once you get the hang of things. You can google for info on all of these.

    Peter.
    Last edited by petestrash; 28-03-2007 at 08:46 PM.
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

Similar Threads

  1. Tivo Genie service - always get error occurred message
    By zuzuspetals in forum Australian TiVoHD
    Replies: 2
    Last Post: 24-10-2010, 02:50 PM
  2. Service Unavailable?
    By finethen in forum New Zealand TV Guide Issues
    Replies: 10
    Last Post: 13-10-2010, 02:55 PM
  3. Failed. Service unavailable
    By MelissaH in forum TV Guide Issues
    Replies: 51
    Last Post: 10-06-2009, 05:20 PM
  4. "Failed service unavailable" message
    By mikepy in forum Question and Answer Forum
    Replies: 29
    Last Post: 30-10-2005, 10:14 PM
  5. Service Unavailable 3..
    By cshumphries in forum New Zealand TV Guide Issues
    Replies: 87
    Last Post: 25-10-2005, 05:06 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •