Guide data not being updated

[sdb10_66]

Since last Sat, my guide data is not being updated. I have rebooted, done test calls - all OK, but when I make it do a daily call it downloads but fails during the indexing, often up to 40-50% completed before failing?? Please advise what I can do to fix the problem???? Thanks for your help

[petestrash]

Force a dailycall then post a zipped version of your tclient log so we can see what is happening.

I know that there has been some issues with one of the external time servers for about the last week which can hang daily calls.

Peter.

[sdb10_66]

Here is the tclient log zipped. Thanks for your help.

[sdb10_66]

Sorry. forgot to foirce daily call in zip version today. So here is log after making a forced call:

Nov 25 17:59:03 (none) tcphonehome[156]: Log file rotation complete.
Nov 25 17:59:03 (none) comm[156]: CallStatusReporter: Phase: Prepare_Data, Status Failed
Nov 25 17:59:03 (none) comm[156]: CallStatusReporter: sending message "EX|18"
Nov 25 17:59:03 (none) tcphonehome[156]: TClient failed: EX|18
Nov 25 17:59:03 (none) tcphonehome[156]: Sending dialup event, subtype 8, msg EX|18
Nov 25 17:59:03 (none) tcphonehome[156]: setCallStatus called with: Failed state 0
Nov 25 17:59:06 (none) tcphonehome[156]: LastCallAttempt at 1164477018
Nov 25 17:59:06 (none) tcphonehome[156]: setting call status to: Failed
Nov 25 17:59:06 (none) tcphonehome[156]: setting call in progress to 0 (second successCount)
Nov 25 17:59:06 (none) tcphonehome[156]: Setting callActive to 0
Nov 25 17:59:06 (none) comm[156]: CallStatusReporter: sending data changed event 20
Nov 25 17:59:06 (none) tcphonehome[156]: destroying CommGlobals!
Nov 25 17:59:06 (none) tcphonehome[156]: pCommMempool empty
Nov 25 17:59:12 (none) tcphonehome[156]: Setting MCP PhoneHome action: ENABLED

[petestrash]

Actually the daily call must have worked as the log has been rotated.

Post a zip of the otclient instead.

Peter.

[sdb10_66]

otclient log as requested. Thanks for your help Peter.

[petestrash]

The download is fine, but there appears to be corruptoin in your database.

try running mfscheck -fix from a telnet session. then once the TiVo reboots itself force a daily call. Nore: the TiVo will appear to freeze while mfscheck is running.

Peter.

[sdb10_66]

where do I find mfscheck???

[Darren King]

First you need to telnet into you TiVo. There is an explanation of how to achieve this here: http://minnie.tuhs.org/twiki/bin/vie...lnetToYourTiVo

Then once you have read that type the command Peter suggested.

[sdb10_66]

[TiVo [p0] ~]# Couldn't CreateSharedMemoryFile() /var/tmp//fsmem.mpkey -- check permissions
> FsInit failed: 0x11001
> [TiVo [p0] ~]#
> [TiVo [p0] ~]#