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Thread: Failed. Service unavailable

  1. #11

    TPG Have fixed it

    It seems to be working, can now connected and download on the Gold Coast.

  2. #12
    Quote Originally Posted by anynamebuttpg
    It seems to be working, can now connected and download on the Gold Coast.
    yep, melbourne working too..

    thanks for all the help!

    A

  3. #13
    I've been having this problem intermittantly over the last few months but I'm a Bigpond Cable user. Is anyone aware of what I can do to sort this out?

  4. #14
    Join Date
    Jul 2005
    Posts
    60
    I seem to be in the same boat. Are there any Exetel users having problems?

  5. #15
    In my case I've looked at the logs on both my TiVo's. They seem to be connecting, they get as far as either Setting Clock or Downloading. They then either freeze up for several minutes (waiting for something) and then bring up the message "Failed. Call Interrupted". Alternatively, they come back with "Failed. Service Unavilable.) Anyone have any ideas?

  6. #16
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,037
    How old is the image that both of you are using?

    David: Bigpond cable needs a heartbeat to stay online, what is providing this when your PC is off?

    Daggo: how long have you been having the problem, I also use Exetel, but have not been at home for the last 3 months to confirm it is still ok.

    Peter
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  7. #17
    Join Date
    Jul 2005
    Posts
    60
    Well I am umm arring about exetel. I gave a mate a TiVO without a network card a couple of weeks ago, and he is on extel too. Set it up and showed him how to to do a call with his laptop etc. I made it work and went away. But when he went to do a call it just sits there saying "setting up". I put this down to him not his way around the TiVO universe yet, and I'd fix it up we I see him next.

    Then I seem to get the same problem. I did notice that for my TiVO to show the those other 3 channels that came on (FoxSports3 etc). That I didn't get the message that were ready for me until last week. I didn't give it much thought as it didn't change the channels numbers of all the other channels, and I wasn't all the interested in them anyway.

    It was pointed out to me that exetel were/are going to throttle P2P stuff (so is big poo) and I don't know how they are going to do it and if it will have an impact on TiVO. I was waiting for more info before I started pointing the bone at exetel. I started a new theard about my problem so I'll pass info I get there.

  8. #18
    Pate, I'm using 1.4 on both Tivo's. Neither TiVo will update even when I force a call in TivoWeb. They will occasionally update after about 20-30 calls.

  9. #19
    This may be way off the beam but could there be a problem with Minnie? Both TiVo's seem to be able to connect (no transparent proxy issue that I can see) and then terminate part way through. I don't seem to have any network issues that I can determine and the ISP (Bigpond) remains connected via my Router. An extract from the tclient log is shown below

    Oct 15 11:50:36 (none) comm[144]: PartialDownload found file /var/packages/message-20000016.slice
    Oct 15 11:50:36 (none) comm[144]: About to execute: /tvbin/sha </var/packages/message-20000016.slice 2>&1
    Oct 15 11:50:37 (none) comm[144]: Command succeeded
    Oct 15 11:50:37 (none) comm[144]: PartialDownload got chksum 0x7AA15594C532437D844B8E3ABF94ECA95AEF72AF for /var/packages/message-20000016.slice
    Oct 15 11:50:37 (none) comm[144]: PartialDownload found file /var/packages/NS02000_13435-13449.slice.gz
    Oct 15 11:50:37 (none) comm[144]: About to execute: /tvbin/sha </var/packages/NS02000_13435-13449.slice.gz 2>&1
    Oct 15 11:50:37 (none) comm[144]: Command succeeded
    Oct 15 11:50:37 (none) comm[144]: PartialDownload got chksum 0xF84B5B3A889B50BE7A9B5507E5AD611C2A2E8F24 for /var/packages/NS02000_13435-13449.slice.gz
    Oct 15 11:50:37 (none) comm[144]: CallService: Start err 0
    Oct 15 11:50:37 (none) comm[144]: CAM_ID not found.
    Oct 15 11:50:37 (none) comm[144]: CallStatusReporter: Phase: Dial, Status In Progress
    Oct 15 11:50:37 (none) comm[144]: CallStatusReporter: sending message "CL|30"
    Oct 15 11:50:37 (none) comm[144]: Backdoor code 4, enable calls via broadband
    Oct 15 11:50:37 (none) comm[144]: Using Ethernet. Not starting modem/pppd.
    Oct 15 11:50:37 (none) comm[144]: CallStatusReporter: Phase: Start_Auth, Status In Progress
    Oct 15 11:50:37 (none) comm[144]: CallStatusReporter: sending message "ST|33"
    Oct 15 11:50:37 (none) comm[144]: CommUtil: connection to host 127.0.0.1, port 8000, err 0x0
    Oct 15 11:50:37 (none) comm[144]: Uploading HTTP Header for modLog of /var/log/svclog: POST /tivo-service/mlog.cgi HTTP/1.0^M Content-Length: 722^M ^M
    Oct 15 11:50:39 (none) comm[144]: read HTTP Header: HTTP/1.1 200 OK^M Date: Sun, 15 Oct 2006 01:50:33 GMT^M Server: Apache/2.0.54^M Connection: close^M Content-Type: text/plain; charset=ISO-8859-1
    Oct 15 11:50:39 (none) comm[144]: SvcLogRqst::verify: enter
    Oct 15 11:50:39 (none) comm[144]: SvcLogRqst::verify: unlink(/var/log/svclog.upload)ed (status = 0)
    Oct 15 11:50:39 (none) comm[144]: couldn't stat input file, reason = No such file or directory
    Oct 15 11:50:39 (none) comm[144]: NetAgent::doXfer: open failed on Rqst : No such file or directory
    Oct 15 11:50:39 (none) comm[144]: drainGetPostQ: doXfer failed err=65535 (0xffff)
    Oct 15 11:50:39 (none) comm[144]: Xfer Performance Log says errors are Ok!
    Oct 15 11:50:39 (none) comm[144]: CommUtil: connection to host 127.0.0.1, port 8000, err 0x0
    Oct 15 11:50:39 (none) comm[144]: read 392 bytes of upload data for FourOneOneRqst
    Oct 15 11:50:55 (none) comm[144]: CommUtil: connection to host 127.0.0.1, port 8000, err 0x0
    Oct 15 11:50:55 (none) comm[144]: read 2272 bytes of upload data for HServerRqst
    Oct 15 11:50:58 (none) comm[144]: Required Parameter ERR_MSG not present
    Oct 15 11:50:58 (none) comm[144]: Required Parameter AREA_CODE_OBJ not present
    Oct 15 11:50:58 (none) comm[144]: Required Parameter TOLL_FREE_AUTH not present
    Oct 15 11:50:58 (none) comm[144]: Required Parameter TOLL_FREE_NUM not present
    Oct 15 11:50:58 (none) comm[144]: NetAgent: drainEvalQ failed, err = 0xffff
    Oct 15 11:50:58 (none) comm[144]: CallService: NetAgent Process err 65535
    Oct 15 11:50:58 (none) comm[144]: CallService: NetAgent failed, status 0xffff
    Oct 15 11:50:58 (none) comm[144]: CallService: EndCall start
    Oct 15 11:51:00 (none) comm[144]: CallStatusReporter: Turning off-hook LED off
    Oct 15 11:51:00 (none) comm[144]: Recover private logs
    Oct 15 11:51:00 (none) comm[144]: Opening old private log files
    Oct 15 11:51:00 (none) comm[144]: Reverting private logs
    Oct 15 11:51:00 (none) comm[144]: Cleanup: GetAddDiskBasedDirectories returned <70001> "0x70001"...skipping cleanup
    Oct 15 11:51:00 (none) tcphonehome[144]: CallService return status 0xffff
    Oct 15 11:51:00 (none) tcphonehome[144]: GetPostalCodeVersion - /PostalCode/02000 ServerVersion=61
    Oct 15 11:51:00 (none) tcphonehome[144]: debug: sumServerVersion=61
    Oct 15 11:51:00 (none) comm[144]: CallStatusReporter: Phase: Start_Auth, Status Failed

  10. #20
    Just managed to force a call for both TiVo's. Think I managed to work out what's going on and I feel like a right Twit! I have VOIP as well and the Router is set to ensure that I am connected at all times. By resetting the timeout on the Router to 5 mins, both Tivo's seem to be able to connect. I'll keep watch and see if the problem is solved permanently.

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