Failed. Service unavailable

**RalphMesiti** · 19-05-2006, 02:03 PM

Hi,
I have changed ISP and was given a new router (Netcomm NB5Plus4W)
TiVo comes up with "Failed. Service unavailable" when it tries to connect.
Network is OK. ISP Technical support has asked me to ask you guys to "enable a port on the router".

I have read all the other postings on this problem but still not sure what to do.

Please help, Thanks

**petestrash** · 20-05-2006, 04:36 AM

The TiVo uses port 80, the same as your pc uses for web browsing. This port should be open already, as you can post here. No other ports need to be opened for TiVo.

I suggest you work your way through Configuration_and_Diagnostics. One thing you may have forgotten is to set the correct Gateway IP for your new router.

Peter.

**RalphMesiti** · 21-05-2006, 09:46 PM

The unit has been working fine until the beginning of this week when I changed ISP from Telstra bigpond to a lesser known one (Eftel).

The problem is that the unit will not connect to download the guide.
I can log onto the Tivo web page (IP 192.168.1.8) and I can telnet the unit, but when I get it to do the phone connection the Failed,service unavailable error message comes up.

With telstra the IP address was 10.0.0.2 Now it 192.168.1.8

I have read the notes on the forum and the networking section of oztivo, and I have pinged, route,ifconfig,wget and all comes up OK. So I just do not know what the problem could be, Your help would be greatly appreciated.
The IP Gateway is also fine.
Help please please

**petestrash** · 21-05-2006, 10:08 PM

Originally Posted by RalphMesiti

I have read the notes on the forum and the networking section of oztivo, and I have pinged, route,ifconfig,wget and all comes up OK.

Well if you have tried all the above from your TiVo, then I cannot suggest what else is wrong off the top of my head.

The only thing left really is a transparent proxy issue. But this shouldn't be the case if your using a fairly recent issue.

Let me know what revision you have by checking /etc/oztivo_version or /etc/oztivo-version.

Also force a daily call then post a zip of either your otclient or tclient log (whichever has the current data) for us to look at.

Peter

**RalphMesiti** · 21-05-2006, 11:03 PM

Peter,
Thanks for the reply,
I have putty.exe. Please tell me how to get you tclient from the tivo,
as I have not done this before.
Thanks, regards Ralph