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Thread: Failed. Service unavailable

  1. #1

    Failed. Service unavailable

    Hi,
    I have changed ISP and was given a new router (Netcomm NB5Plus4W)
    TiVo comes up with "Failed. Service unavailable" when it tries to connect.
    Network is OK. ISP Technical support has asked me to ask you guys to "enable a port on the router".

    I have read all the other postings on this problem but still not sure what to do.

    Please help, Thanks

  2. #2
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,037
    The TiVo uses port 80, the same as your pc uses for web browsing. This port should be open already, as you can post here. No other ports need to be opened for TiVo.

    I suggest you work your way through Configuration_and_Diagnostics. One thing you may have forgotten is to set the correct Gateway IP for your new router.

    Peter.
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  3. #3

    Thumbs down Connecting....

    The unit has been working fine until the beginning of this week when I changed ISP from Telstra bigpond to a lesser known one (Eftel).

    The problem is that the unit will not connect to download the guide.
    I can log onto the Tivo web page (IP 192.168.1.8) and I can telnet the unit, but when I get it to do the phone connection the Failed,service unavailable error message comes up.

    With telstra the IP address was 10.0.0.2 Now it 192.168.1.8

    I have read the notes on the forum and the networking section of oztivo, and I have pinged, route,ifconfig,wget and all comes up OK. So I just do not know what the problem could be, Your help would be greatly appreciated.
    The IP Gateway is also fine.
    Help please please

  4. #4
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,037
    Quote Originally Posted by RalphMesiti
    I have read the notes on the forum and the networking section of oztivo, and I have pinged, route,ifconfig,wget and all comes up OK.
    Well if you have tried all the above from your TiVo, then I cannot suggest what else is wrong off the top of my head.

    The only thing left really is a transparent proxy issue. But this shouldn't be the case if your using a fairly recent issue.

    Let me know what revision you have by checking /etc/oztivo_version or /etc/oztivo-version.

    Also force a daily call then post a zip of either your otclient or tclient log (whichever has the current data) for us to look at.

    Peter
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  5. #5

    Connecting....

    Peter,
    Thanks for the reply,
    I have putty.exe. Please tell me how to get you tclient from the tivo,
    as I have not done this before.
    Thanks, regards Ralph

  6. #6

    Connecting....

    Peter,
    Version is 1.5-20051128
    Thanks

  7. #7
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,037
    putty is fine, but it's even easier just to copy the screen listing using TiVoWeb's log's module.

    Alternatively copy the files across using FTP. They are located in /var/log

    Either way, make sure you only do this just after trying a daily call.

    Peter.
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  8. #8

    Connecting....

    Hi Peter,
    Please find file attached.
    Thanks
    Attached Files Attached Files

  9. #9
    Join Date
    Apr 2004
    Location
    Perth, Western Australia
    Posts
    3,037
    Code:
    May 22 08:30:34 (none) comm[158]: Uploading HTTP Header for modLog of /var/log/svclog: POST /tivo-service/mlog.cgi HTTP/1.0^M Content-Length: 351^M ^M 
    May 22 08:30:34 (none) comm[158]: read HTTP Header: HTTP/1.0 200 OK^M Date: Sun, 21 May 2006 22:29:47 GMT^M Server: Apache/2.0.54^M Content-Type: text/plain; charset=ISO-8859-1^M X-Cache: MISS from proxy2.syd.dft.com.au^M X-Cache-Lookup: MISS from proxy2.syd.dft.com.au:80^M Connection: close
    May 22 08:30:34 (none) comm[158]: SvcLogRqst::verify: enter
    May 22 08:30:34 (none) comm[158]: SvcLogRqst::verify: unlink(/var/log/svclog.upload)ed (status = 0)
    May 22 08:30:34 (none) comm[158]: CommUtil: connection to host 127.0.0.1, port 8000, err 0x0 
    May 22 08:30:34 (none) comm[158]: read 1027 bytes of upload data for HServerRqst
    May 22 08:30:34 (none) comm[158]: HServerRqst::evaluate starting
    May 22 08:30:34 (none) comm[158]: HTTP header: HTTP/1.0 411 Length Required^M 
    May 22 08:30:34 (none) comm[158]: HTTP header: Server: squid/2.5.STABLE13-CVS-CACHEBOY^M 
    May 22 08:30:34 (none) comm[158]: HTTP header: Mime-Version: 1.0^M 
    May 22 08:30:34 (none) comm[158]: HTTP header: Date: Sun, 21 May 2006 22:29:50 GMT^M 
    May 22 08:30:34 (none) comm[158]: HTTP header: Content-Type: text/html^M 
    May 22 08:30:34 (none) comm[158]: HTTP header: Content-Length: 2326^M 
    May 22 08:30:34 (none) comm[158]: HTTP header: Expires: Sun, 21 May 2006 22:29:50 GMT^M 
    May 22 08:30:34 (none) comm[158]: HTTP header: X-Squid-Error: ERR_INVALID_REQ 0^M 
    May 22 08:30:34 (none) comm[158]: HTTP header: X-Cache: MISS from proxy2.syd.dft.com.au^M 
    May 22 08:30:34 (none) comm[158]: HTTP header: X-Cache-Lookup: NONE from proxy2.syd.dft.com.au:80^M
    You definately have a transparent proxy issue.

    You need to ask your new ISP to exlude minnies address (131.244.9.101) from their transparent proxies (i.e. proxy2.syd.dft.com.au:80) as the proxy is not handling http/1.0 requests properly. Once that is done the TiVo will work again.

    Peter.
    Please search this forum and our Website for your TiVo questions before starting a new thread. Thanks!

  10. #10

    Question Connecting....

    Hi Peter,

    I contacted my ISP and the techs are trying to work out why I have this problem. They have asked me for the URL that the TiVo is going to.
    Can you please let me know what the URL is so I can tell them,
    Thanks
    Regards
    Ralph

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