Failed. Service unavailable

**Darren King** · 23-05-2006, 01:18 PM

Originally Posted by RalphMesiti

They have asked me for the URL that the TiVo is going to.
Can you please let me know what the URL is so I can tell them

Peter already did: 131.244.9.101

All you have to do is like he said in reply #9 (last page): You need to ask your new ISP to exlude minnies address (131.244.9.101) from their transparent proxies

That's all.

**petestrash** · 23-05-2006, 01:18 PM

TiVo does not use URL's it uses minnies IP address directly 131.244.9.101

Peter.

**petestrash** · 23-05-2006, 01:37 PM

It's probably also worth checking that emuproxy2 is running on your TIVo.

You can check this by typing ps ax | grep emu in a telnet session

This should show you two lines:

Code:

[TiVo [p0] ~]# ps ax | grep emu
  141  ?  SW   0:00 emuProxy2 -s 131.244.9.101
  390  p0 RW   0:00 grep emu

If you don't get the first line then emuproxy2 is not running and this is causing your error.

EG

Code:

[TiVo [p0] ~]# ps ax | grep emu
  382  p0 RW   0:00 grep emu

Peter.

**RalphMesiti** · 23-05-2006, 05:01 PM

Hi Peter,

I checked emuproxy2 and I got the two lines so its running on my machine.
The new ISP techs are giving me a hard time, they keep trying to blame the Tivo, ans we are going aroud in circles. THey said they will get back to me tomorrow after they have a think about it. I don't know if I will have any luck with them.
Meanwhile I was thinking.....is there a way to manually download the TV guide and then use a FTP to send it on to the TiVo. If I did it once or twice per week that would get me out for a while.
Thanks
Regards
Ralph

**Darren King** · 23-05-2006, 05:34 PM

If your ISP do not know how to solve this or do not want to then they are not worth staying with.

**RalphMesiti** · 23-05-2006, 05:58 PM

I agree but I'm contracted to them for 12 months.

**Darren King** · 23-05-2006, 06:03 PM

Ouch. Fingers crossed they can be aa little more accomodating.

I *think* manual uploading can be done (in fact I am sure it can as I'm sure I have read of others doing it) but never done it myself. Peter should be able to help here with the verdict.

**petestrash** · 23-05-2006, 06:20 PM

<Rant>Your ISP is just being an AS*. All they need to do is exclude one IP address from their poxy proxy service. This is a very simple thing for them to do. I suggest you tell them you will churn back to your previous ISP where the TiVo worked fine (so stop blaming the TiVo), the contract should be cancelled as they cannot provide an equivielent service.</Rant>

That said if you want the hassle of manually loading slices it has been documented in our wiki @ ManualGuideDataLoadingToTivo

Peter.

**RalphMesiti** · 24-05-2006, 01:56 PM

Hi,

The story continues..... The new ISP people got back to me today and said that they tested my router at their end and the problem is not related to transparent proxies. Apprently that works fine. They said the problem relates to port forwarding and my router is not open whereas the Teltra bigpond modem was open (hence I had no previous problems).
They do not support port forwarding as such and asked me to go to www.portforward.com for help and solution. Please could you give me some input into what port does TiVo use, is it 80 ?
Also is port triggering any thing I need to know about,
Should I use a Static address ?????
Your imput would be greatly greatly appreciated,
Regards
Ralph

**petestrash** · 24-05-2006, 02:27 PM

Correct the TiVo uses port 80 externally, the same as your websurfing does. So if you can surf the web, it's not a port forwarding problem.

Send them the excert from your tclient.log that I posted. It clearly shows the proxy not passing the data using port 80.

Port 8000 is used by emuproxy2 internally.

Have they excluded minnie's IP from their proxy service ?

Try a forced call and check the logs.

Peter.