Dud TiVo box . . . Telecom and Caspa run around on replacement
Anyone else had problems getting sorted? Telecom promise replacement boxes if something goes wrong. What they don't tell you prior to purchase, is that you have to deal with Caspa in Australia. Friday, we were told to email reference number and details to Caspa in Australia, and after acknowledgement from Caspa, we would receive a replacement box within 3 or 4 days. We are now almost a week later, and still have had no acknowledgement from Caspa. Telecom continue to pass the buck, and although they have TiVo boxes in-store "it is not their policy" to swap faulty ones out. No one can get hold of anyone sensible in Australia to talk to, to get a response. Anyone had a problem like this and able to resolve it?
Yeah, I mean for Freeview services. Don't use the ondemand Caspa movies
. . . Telecom keep telling us its Caspa in Australia that need to sort it out.
They refuse to allow us to swap the box at the Telecom store where we purchased it. We've emailed them again, citing the Consumer Guarantees Act, which states that our purchase from them, means that our contract is with them, and that its their responsibility to resolve this not keep fobbing us off to Caspa.
I'm in NZ