Info and response from Tivo Support
The support guys, asked me to provide this information, when I was able to cold boot the TiVo
+++++++++++++++++++++++++
Hi Malcolm,
Please kindly note down the following values for the identified tuner:
Tuner:
Current Tuning Status:
Channel:
Frequency:
Modulation:
Connector Type:
Signal Source:
Signal Strength:
Signal Lock:
Program Lock:
Seach Complete:
MER:
Pre-Viterbi Errors:
Post-Viterbi Errors:
Packet Errors:
Once you've retrieved this information, please reply to this email with the diagnostic values completed.
Regards,
TiVo Support.
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I provided this info, for the 10 minutes that the TiVo was functional. ( it re-booted, and then grey screened "AGAIN" )
Tuner: 0
Current Tuning Status:
Channel:9
Frequency:191500 khz
Modulation: COFDM
Connector Type:RF
Signal Source:Terestial
Signal Strength:94
Signal Lock:YES
Program Lock:YES
Seach Complete:YES
MER:320
Pre-Viterbi Errors: 4000 +
Post-Viterbi Errors:0
Packet Errors: 0
I must mention that TiVo support did not contact me after I sent them the info via email at around 5:30pm :mad:.
I rang them back at 9:15am the next morning, and they were unable to see or read the info in the email ( what a great system the Tivo support has)
I went through the results, and support advised that the signal strength is to high, ( it has been fine for 6 week ), and that it need to be around 70, so i need to purchase an Antenna Attenuator, which I will do form Jaycar at Thomastown today, ( they have one in stock, plus the cable )
http://www.jaycar.com.au/ShowLargeph...enuator&IMAGE=
for $12:50, and I will see what happens.
Its frustrating , that it did work for 6 weeks , and now it doesn't ( the TiVo ):confused:, and I now have to go and buy other things to try and make it work. I wonder if TiVo will refund the money I spend at Jaycar if it doesn't fix the problem.
If its a know problem , why don't TiVo, design around the issue, Its a bummer that I have good signal strength.
I will let you know the results when I get things up and going, mind you the 5hr cold boot is a pain, as I can only try one thing per night.
Malcolm
Re-boot without the Antenna
Peter
I disconnected the antenna and plugged back in my Tivo , and what do you know after about 20 Minutes it re-booted, and re-booted, and then went to the grey screen.
Looking in the US TiVo forums, it sound like a suspect power supply, but I think that the support guys roles are like insurance companies, deny, deny deny, and then deny, just dont get the device for repair if at all possible.
;)
Well its 5:30, to late to organise a courier, today, so I guess that support have won, for another weekend.
I'm not sure how I go about bagging TiVo, but I have options available, I'm sure Channel 9 would be pleased to Bag Channel 7 and TiVo Australia for lack of (Genuine ) support, :)
Malcolm
Tivo support know noting about electronics (and math)
[QUOTE=gbhills;15691]
I rang support the next day, and waited for what seamed like an hour, and it after a few questions were asked of me by the guy at support, it was explained to me that it was my antenna ( yes I was confused ), and that the TiVo buffer was full, and this is what I must do to get the buffer to empty, and to change my antenna, by removing, my splitter/amp ( at the antenna fitted by the antenna guy two years ago ) the as the signal was to much for the buffer to handle. ( WTF ) It had been working for 6 weeks with out a problem.
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So the support guy is telling you the buffer was full because the signal was too strong. This is simply untrue. The buffer collects digital information (bits and bytes) , not water, it comes in at a fixed rate and the Tivo dumps it to the disk. The speed at which the buffer is written to disk is always greater than the rate at which the buffer is filled so that no information is ever lost. Seems to me that Tivo want to stall you as long as possible and avoid a warranty claim.
Also... Minimum of 5 to 6 hours is mathematical bull****. You either have a minimum of 5 hours OR a minimum of 6 this proves that their so called hard reset is just a snow job.